Systems Support Engineer

Astreya Consultancy India; Bengaluru; Presencial; INR 900 000 - 1 500 000; Tempo integral

Resumo da oferta

Astreya Consultancy India is seeking a Systems Engineer to design, deploy, and maintain an enterprise IT network. You will manage MacOS endpoints, Okta SSO, AD policies, and VPN connectivity while collaborating with security and IT teams.

Responsibilities include incident resolution, runbook creation, cross-team support, and ensuring policy enforcement across devices and users. Strong communication and problem-solving skills required.

Qualificações

• Bachelor's degree in a related field with 5–8 years of experience.
• Experience designing, implementing and supporting enterprise networks.
• Strong judgment in selecting methods and techniques for solutions.
• Experience with computing networks, platforms, and software architectures.
• Understanding system requirements definition and verification methods.

Responsabilidades

• Design, set up and maintain enterprise network infrastructure.
• Administer and troubleshoot Okta SSO, MFA, lifecycle management.
• Manage MacOS endpoints: enrollment, profiles, patching and policy enforcement.
• Troubleshoot VPNs and connectivity; coordinate with security teams.
• Escalate and resolve complex cross-platform tickets; document solutions.

Conhecimentos

Networking

MacOS

Okta SSO

AD/Group Policy

MDM (JAMF)

VPN & Networking

Microsoft 365 admin

Security & EDR

Troubleshooting

Cross-team Collaboration

Documentation

Formação académica

Bachelor's degree (B.S./B.A.)

Ferramentas

Okta

GlobalProtect

Zscaler ZPA/ZIA

Active Directory

JAMF

Descrição da oferta de emprego

What this Job Entails:

The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.

Scope:

• Resolves a wide range of issues in creative ways
• Seasoned, experienced professional with a full understanding of their specialty
• Works on problems of a diverse scope
• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

Endpoint & Device Management :

• MacOS endpoint management - enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent)
• Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team

Identity & Access Management :

• Administer and troubleshoot Okta - SSO, MFA policies, application assignments, and lifecycle management
• Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous

Network & Connectivity :

• Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues
• Collaborate with network and security teams on escalated cases requiring deeper infrastructure context

Collaboration & Productivity Tools :

• Serve as escalation point for Microsoft 365 - Exchange Online, Teams, SharePoint, OneDrive, and licensing
• Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware

Security & Compliance :

• Apply endpoint security principles - EDR tooling, patch compliance, and security policy enforcement
• Support security-related incidents; follow and help maintain IT security standards and audit requirements

Escalation Handling & Collaboration :

• Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end
• Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations

Required Qualifications/Skills:

• Bachelor's degree (B.S/B.A) from four-college or university and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience with computing networks, platforms, and software architectures
• Knowledge and understanding of the definition and traceability of system requirements
• Experience in the implementation of system requirements verification methods
• Experience in the planning of system test activities
• Strong presentation and organizational skills
• Effective written and oral communication skills
• Mental ability to perform engineering problem solving and analytical tasks
• Able to work under project deadlines and associated cost and schedule constraints

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers