System Engineer

Mclaren Strategic Ventures India; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Mclaren Strategic Ventures India is seeking a Systems Engineer - Analyst to handle technical assistance requests, manage incidents, and coordinate with escalation teams from Bengaluru. The role emphasizes rotation shifts and high-pressure problem resolution across mobile devices, Cisco phones, VPN, and Office tools.

The ideal candidate will possess strong communication skills, experience with MDM (Intune), Active Directory, ServiceNow, and Cisco systems, and be able to work with tight deadlines

Qualifications

• Experience managing mobile devices and MDM platforms.
• Hands-on with Active Directory and user provisioning.
• Familiarity with IT service management tools (ServiceNow).
• Strong communication for global user support and escalation.

Responsibilities

• Respond to technical assistance requests via phone, email, or chat.
• Manage incidents and document status updates in the system.
• Liaise between users and technical escalation teams to resolve issues.
• Troubleshoot issues across desktops, laptops, mobiles, Cisco phones, and VPN-related apps.

Skills

Mobile Device Management

Intune

Active Directory

Servicenow

Microsoft Office

Cisco

Strong Communication Skills

Job description

The Systems Engineer - Analyst will respond to technical assistance requests, manage incidents, and act as a liaison between users and technical teams. The role requires troubleshooting expertise in various technologies and flexibility to work in rotational shifts.

Key Responsibilities

• Respond to requests for technical assistance by phone, email, chat.
• Manage incidents and problems in the incident management system.
• Act as a liaison between users and technical escalation teams.
• Follow-up on open incidents and provide status updates.
• Escalate problems to appropriate teams when required.
• Maintain hygiene in ticket documentation and overall ticket quality.
• Identify and learn appropriate software and hardware used by the firm.
• Encourage users to use self-help resources and demo common issue solutions.
• Troubleshoot technical issues related to desktops, laptops, mobile devices, Cisco Phones.
• Configure and troubleshoot virtual computers hosted via ESX servers.
• Troubleshoot Microsoft Office applications suite including Teams, O365.
• Troubleshoot issues related to VPN, RSA SecurID, corporate applications on mobile devices.
• Troubleshoot issues related to Cisco Phones, IP Phones, Jabber, Zoom.
• Work extended hours when business needs.
• Flexibility to work in rotational shifts and week offs.
• Ability to work under high pressure.

Must-Have Skills

• Mobile Device Management
• Intune
• Active Directory
• Servicenow
• Microsoft Office
• Cisco
• Strong Communication Skills

Nice-to-Have Skills

• RSA
• Vendor Management
• VPN
• Documentation
• Incident Management
• Networking