Endpoint Support Engineer

73 Strings; Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

73 Strings in Bengaluru seeks an IT Support Engineer to be the first point of contact for end-user issues, triage across Windows and macOS, and document resolutions.

You will manage the full device lifecycle, coordinate with global suppliers, and enforce HR IT workflows before day one while strengthening security via Defender, EDR, and MDM integrations.

Qualifications

• 2 to 4 years in desktop support, IT helpdesk, or endpoint engineering.
• Solid troubleshooting across Windows 11 and macOS.
• Hands-on MDM experience with Hexnode, Intune, Jamf, or equivalent.
• Working knowledge of Entra ID and user account management.
• Jira Service Management or a comparable ticketing system.
• Networking fundamentals: WiFi, TCP/IP, VPN, DHCP/DNS.
• Strong Communications.

Responsibilities

• End-user support: First point of contact for all IT issues via Jira, chat, and email. Triage and resolve within SLA; escape only when warranted. Windows and macOS. You document what you do.
• Device lifecycle: Procurement to decommission. Laptop refresh across PC and Mac. Accurate inventory. Global hardware coordination with suppliers and finance when needed.
• HR-integrated IT workflows: Accounts, devices, and access ready before day one. Access is revoked on the last day of employment, not the week after. Mid-cycle moves and reallocations too.
• Networking Bangalore office: day-to-day wireless ops, vendor coordination, and escalation when it warrants it Support for planned infrastructure upgrades: firewall, UPS, and access points.
• Endpoint security operations: Integrate Defender policies, app controls, and compliance baselines into MDM and make sure they hold. Triage alerts across anti-malware, EDR, and app whitelisting tools. Decide what gets escalated versus resolved at your level.
• SOC handoff: Bridge between endpoint tooling and the SOC investigation handoffs, analyst reviews, and keeping the feedback loop tight so detections don't fall between teams.
• Scripting, tooling, and documentation: Maintain scripts for endpoint discovery, deployment, and reporting. Own the runbooks and standards. If a process only lives in someone's head, that's your gap to close.
• Threat awareness: Build working expertise in anti-malware operation and indicators of compromise. Not a threat hunter but sharp enough to catch what others miss.

Skills

Desktop support

MDM management

Entra ID

Jira Service Management

Networking fundamentals

Windows 11

macOS

Communication skills

Tools

Hexnode

Intune

Jamf

Job description

Responsibilities

• End-user support: First point of contact for all IT issues via Jira, chat, and email. Triage and resolve within SLA; escape only when warranted. Windows and macOS. You document what you do.
• Device lifecycle: Procurement to decommission. Laptop refresh across PC and Mac. Accurate inventory. Global hardware coordination with suppliers and finance when needed.
• HR-integrated IT workflows: Accounts, devices, and access ready before day one. Access is revoked on the last day of employment, not the week after. Mid-cycle moves and reallocations too.
• Networking Bangalore office: day-to-day wireless ops, vendor coordination, and escalation when it warrants it Support for planned infrastructure upgrades: firewall, UPS, and access points.
• Endpoint security operations: Integrate Defender policies, app controls, and compliance baselines into MDM and make sure they hold. Triage alerts across anti-malware, EDR, and app whitelisting tools. Decide what gets escalated versus resolved at your level.
• SOC handoff: Bridge between endpoint tooling and the SOC investigation handoffs, analyst reviews, and keeping the feedback loop tight so detections don't fall between teams.
• Scripting, tooling, and documentation: Maintain scripts for endpoint discovery, deployment, and reporting. Own the runbooks and standards. If a process only lives in someone's head, that's your gap to close.
• Threat awareness: Build working expertise in anti-malware operation and indicators of compromise. Not a threat hunter but sharp enough to catch what others miss.

Requirements

• 2 to 4 years in desktop support, IT helpdesk, or endpoint engineering.
• Solid troubleshooting across Windows 11 and macOS.
• Hands-on MDM experience with Hexnode, Intune, Jamf, or equivalent.
• Working knowledge of Entra ID and user account management.
• Jira Service Management or a comparable ticketing system.
• Networking fundamentals: WiFi, TCP/IP, VPN, DHCP/DNS.
• Strong Communications.

This job was posted by Kamalesh Vijayakumar from 73 Strings.