Systems Engineering Specialist - Endpoint Management-MDM Analyst

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bangalore, Karnataka, India, is seeking a Systems Engineering Specialist - Endpoint Management-MDM Analyst to provide advanced operational support for MDM and endpoint environments. You will handle L2/L3 support, implement deployments, upgrades, and device lifecycle tasks across iOS, Android, Windows, and macOS, using Intune and other UEM tools.

The role requires ITIL-aligned incident management, strong communication, and collaboration with cross-functional teams

Qualifications

• Experience with MDM/Endpoint management and deployment.
• Strong knowledge of Microsoft Intune and other UEM tools.
• Experience across iOS/Android/Windows/macOS devices.
• Familiarity with ITIL incident, change, and problem processes.
• Proficient communication and collaboration skills.

Responsibilities

• Provide L2/L3 support for MDM and endpoint services.
• Assist with deployment, upgrades, and onboarding activities.
• Coordinate with cross-functional teams and document SOPs.
• Ensure accurate reporting and stakeholder updates.

Skills

Microsoft Intune / Endpoint Manager

Airwatch

Windows 10/11

iOS

Android

macOS

PowerShell scripting

ITIL processes

Strong communication skills

Job description

We are currently seeking a Systems Engineering Specialist - Endpoint Management-MDM Analyst to join our team in Bangalore, KarnAtaka (IN-KA), India (IN).

Role Overview

This role provides advanced operational support and implementation capability for MDM and Endpoint environments, with responsibility for L2/L3 support and project execution.

Key Responsibilities

• MDM Endpoint Management
  • Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
  • Manage and support devices across iOS, Android, Windows, and macOS platforms.
  • Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.
• Operations Support
  • Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
  • Troubleshoot device, application, and policy-related issues.
  • Follow ITIL-based incident, problem, and change management processes.
• Implementation Projects
  • Support endpoint deployments, upgrades, and onboarding activities.
  • Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
  • Assist with automation, documentation, and reporting activities.
• Collaboration Documentation
  • Work closely with team members and cross-functional teams.
  • Maintain accurate documentation, SOPs, and knowledge articles.
  • Provide regular updates and communicate effectively with stakeholders.

Required Skills

• Microsoft Intune / Endpoint Manager
• Airwatch
• Windows 10/11
• iOS
• Android
• macOS
• Basic PowerShell scripting
• Understanding of ITIL processes
• Strong communication skills