Systems Engineering SPECIALIST - MDM

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru seeks a Systems Engineering Specialist - MDM to define and govern large-scale MDM/UEM services for enterprise customers, combining technical authority with advisory and transition leadership.

Responsibilities include designing and supporting MDM platforms (Intune, Workspace ONE), managing device estates across OS, leading migrations, and providing L3/L4 escalation support, with focus on security baselines and governance.

Qualifications

• Senior advisory capabilities in large-scale MDM/UEM environments.
• Ability to govern and stabilize enterprise MDM services across platforms.
• Strong troubleshooting and root-cause analysis skills.

Responsibilities

• Design, implement, and support enterprise MDM/UEM platforms (Intune, Workspace ONE).
• Manage large device estates across iOS/Android/Windows/macOS.
• Lead MDM migrations and post-migration stabilization.

Skills

MDM engineering

Troubleshooting

Consulting

Operational oversight

Tools

Microsoft Endpoint Manager (ConfigMgr / Intune)

SCCM

Azure

Workspace ONE

Job description

Job Summary

We are currently seeking a Systems Engineering Specialist - MDM to join our team in Bangalore, Karnataka, India. This is a senior advisory role responsible for defining, governing, and stabilizing large-scale Mobile Device Management (MDM) and Endpoint Management services. The role combines deep technical authority with consulting, transition leadership, and operational oversight across enterprise customers.

• MDM / UEM Engineering Operations - Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE.


• Manage large-scale device estates across iOS, Android, Windows, and macOS platforms.


• Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access.


• Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization.


• Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis.


• Define MDM architecture standards, security baselines, and governance models.


• 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.


• Advance level of knowledge about Intune/SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.


• Expert knowledge of current software: Microsoft Endpoint Manager (Config Manager, Intune).


• Interfaces with customer and account-based teams on projects.


• Performs complex troubleshooting activities and acts as a mentor for team providing technical insights, developing product knowledge and best practices.


• Provides 3rd-level technical support in resolving internal and customer technical issues.


• Responsible for providing configuration management services to Account Focused/leveraged accounts.


• Should have a deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune.


• Knowledge in Infrastructure Management using SCCM and co-management.


• Very sound knowledge on various Imaging engines and Windows 10 imaging technology.


• Able to develop custom deployment scripts; VBS, batch, PowerShell.


• Understanding on Package server, Task server, server concepts.


• Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issue.


• Resilient in troubleshooting able to create custom scripts for gathering the inventory from clients.


• Knowledge of SCCM Client management Suite all Levels.


• Should be able generate custom reports using SQL queries.


• Should be able to handle Sev 1 / 2 scenarios. Single point of escalation to all technical issues.


• Monitor and maintain high compliance rates for software distribution, workstation patching, and SCCM client health.


• Conduct regular SCCM cleanup activities and generate custom reports using SCCM reporting tools.


• Upgrade the SCCM infrastructure to ensure optimal performance and security.


• Configure Boundaries, Boundary Groups, Discovery Methods, and compliance baselines.