Systems Engineering Associate - MDM & Endpoint-MDM Intune specialist

NTT DATA North America; Bengaluru Urban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA North America in Bengaluru is seeking a Systems Engineering Associate for MDM and Endpoint services. The role entails providing operational support, troubleshooting, and managing devices across multiple platforms like iOS, Android, Windows, and macOS under senior guidance. The ideal candidate has 5–7 years of experience in Endpoint Management, familiarity with Microsoft Intune, and strong communication skills. This position offers opportunities for collaboration and professional growth within a dynamic IT environment.

Qualifications

• 5–7 years of experience in Endpoint Management and Mobility support.
• Experience with MDM and Endpoint services under senior guidance.

Responsibilities

• Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune.
• Manage and support devices across multiple platforms.
• Provide L1/L2/L3 support for endpoint and mobility services.
• Troubleshoot policy-related issues.
• Execute tasks related to Windows upgrades and device lifecycle management.

Skills

Microsoft Intune / Endpoint Manager

Windows 10/11

iOS

Android

macOS

Basic PowerShell scripting

Understanding of ITIL processes

Strong communication skills

Job description

Req ID: 358362

Job Title

Systems Engineering Associate – MDM & Endpoint (Grade 7)

Experience

5–7 years of experience in Endpoint Management and Mobility support.

Role Overview

This role focuses on hands‑on operational support for MDM and Endpoint services, supporting day‑to‑day activities and issue resolution under senior guidance.

Key Responsibilities

MDM & Endpoint Management

• Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
• Manage and support devices across iOS, Android, Windows, and macOS platforms.
• Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.

Operations & Support

• Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
• Troubleshoot device, application, and policy‑related issues.
• Follow ITIL‑based incident, problem, and change management processes.

Implementation & Projects

• Support endpoint deployments, upgrades, and onboarding activities.
• Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
• Assist with automation, documentation, and reporting activities.

Collaboration & Documentation

• Work closely with team members and cross‑functional teams.
• Maintain accurate documentation, SOPs, and knowledge articles.
• Provide regular updates and communicate effectively with stakeholders.

Required Skills

• Microsoft Intune / Endpoint Manager
• Windows 10/11, iOS, Android, macOS
• Basic PowerShell scripting
• Understanding of ITIL processes
• Strong communication skills

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.