System Engineer L2

OPT IT; Gandhinagar; On-site; INR 450,000 - 800,000; Full time

Job summary

OPT IT is seeking an L2 System Engineer to provide advanced technical support, manage IT infrastructure, and ensure system availability. The role covers Windows/Linus administration, AD/M365 management, backups, and proactive monitoring in a busy IT environment.

You will troubleshoot escalated issues, coordinate with cross-team groups, and contribute to disaster recovery planning and security controls. A technical degree and ITIL awareness are preferred for this hands-on position in Gujarat,

Qualifications

• Bachelor's degree in IT/CS or related field.
• ITIL Foundation certification is an advantage.
• Hands-on experience with Windows and Linux server environments.

Responsibilities

• Provide L2 support for servers, desktops, applications, and network connectivity.
• Administer Windows and Linux systems, including installation, configuration, patching, and upgrades.
• Manage Active Directory, Microsoft 365, user access, group policies, and system permissions.
• Monitor system performance, backups, antivirus, and infrastructure health.
• Troubleshoot hardware, software, networking, DNS, DHCP, VPN, and connectivity issues.
• Perform incident management, root-cause analysis, and problem resolution.
• Support virtualization, cloud platforms, disaster recovery, and security controls.
• Maintain technical documentation, SOPs, and asset records.
• Coordinate with L1, L3, network, security, application, and vendor teams.

Skills

Windows Server

Linux

Active Directory

Microsoft 365

Networking

ITIL/ITSM

Education

Bachelor's degree in IT/CS

Tools

VMware

Hyper-V

Backups

Monitoring tools

Patch management tools

Job description

Role Overview

We are looking for an L2 System Engineer to provide advanced technical support, manage IT infrastructure, troubleshoot escalated issues, and ensure system availability and performance.

Key Responsibilities

• Provide L2 support for servers, desktops, applications, and network connectivity
• Administer Windows and Linux systems, including installation, configuration, patching, and upgrades
• Manage Active Directory, Microsoft 365, user access, group policies, and system permissions
• Monitor system performance, backups, antivirus, and infrastructure health
• Troubleshoot hardware, software, networking, DNS, DHCP, VPN, and connectivity issues
• Perform incident management, root-cause analysis, and problem resolution
• Support virtualization, cloud platforms, disaster recovery, and security controls
• Maintain technical documentation, SOPs, and asset records
• Coordinate with L1, L3, network, security, application, and vendor teams

Required Skills

• Strong knowledge of Windows Server, Linux, Active Directory, Microsoft 365, and networking
• Hands-on experience with VMware/Hyper-V, backups, patch management, and monitoring tools
• Strong troubleshooting, communication, documentation, and ITIL/ITSM skills

Educational Qualifications

Any technical degree or diploma in IT, Computer Science, or a related field; ITIL Foundation certification is an advantage.

Preferred

• Knowledge of PowerShell or Shell scripting is preferred