System Engineer

Fulcrum Worldwide Software; India; Remote; INR 600,000 - 800,000; Full time

Job summary

Fulcrum Worldwide Software is seeking a senior IT Infrastructure Administrator to manage Windows servers, IIS, AD, VMware, SAN/NAS environments and cloud integrations. The role supports flexible work arrangements with US shift timings while base location remains Coimbatore, enabling remote operations for global users.

You will handle escalations, troubleshoot outages, and drive root-cause analyses, while mentoring junior team members and maintaining robust system documentation.

Qualifications

• Experience with installing and managing Windows Servers, IIS, AD, VMware, SAN (NETAPP preferred), CISCO UCS, DELL VxRail.
• Experience with Office 365 Platform and hybrid Exchange environment administration.
• Experience with managing and supporting Azure Hybrid Cloud Environment.

Responsibilities

• Acts as an escalation point for the helpdesk and investigates user problems, identifies their source, and determines possible solutions, tests, and implements solutions or workarounds as needed.
• Efficient in troubleshooting issues and outages and performing root cause analysis.
• Partners with the infrastructure team to troubleshoot and resolve network and systems issues.
• Investigates, recommends, and installs enhancements and operating procedures that optimize system availability.
• Creates and maintains documentation of system infrastructure and applications.
• Provides training and technical direction for junior members of the IT team.
• Proficient in customer support, Help Desk, and problem triaging.
• Proficient in PowerShell scripting

Skills

Escalation handling

Troubleshooting

Root cause analysis

Documentation

Training junior staff

Customer support

PowerShell scripting

Tools

Windows Server

IIS

Active Directory

VMware

SAN (NETAPP)

Cisco UCS

Dell VxRail

Office 365 Platform

Azure Hybrid Cloud

Networking (DHCP etc.)

Job description

Work Mode - Remote

Base Location - Coimbatore

Shift Timings - US Shift

1. Experience with installing and managing Windows Servers, Internet Information Services (IIS), Active Directory, VMware, SAN Systems (NETAPP preferred but not required), CISCO UCS, DELL VxRail.
   
2. Experience with Office 365 Platform and hybrid Exchange environment administration.
   
3. Experience with managing and supporting Azure Hybrid Cloud Environment.
   
4. Experience with network configuration, DHCP and other network protocols.
   
5. Experience with installation and configuration of new software and hardware on servers.
   
6. Acts as an escalation point for the helpdesk and investigates user problems, identifies their source, and determines possible solutions, tests, and implements solutions or workarounds as needed.
   
7. Efficient in troubleshooting issues and outages and performing root cause analysis.
   
8. Partners with the infrastructure team to troubleshoot and resolve network and systems issues.
   
9. Investigates, recommends, and installs enhancements and operating procedures that optimize system availability.
   
10. Creates and maintains documentation of system infrastructure and applications.
    
11. Provides training and technical direction for junior members of the IT team.
    
12. Proficient in customer support, Help Desk, and problem triaging
    
13. Proficient in PowerShell scripting