System Admin Trainee

Appfabs Incorporation; Thiruvananthapuram; On-site; INR 300,000 - 420,000; Full time

Job summary

Appfabs Incorporation is seeking a System Admin Trainee to grow with the IT team, handling day-to-day technical support, hardware/software troubleshooting, and basic network tasks.

The role involves assisting in IT security, asset management, and documentation, with exposure to FortiGate, Sophos, and CCTV/biometric systems as part of the infrastructure set up.

Qualifications

• Bachelor's/Diploma in Computer Science, Information Technology, Computer Applications, or a related field.
• Familiar with IT infrastructure and system administration is encouraged to apply.

Responsibilities

• Provide first-level IT support for hardware and software issues.
• Assist in setting up and configuring laptops, desktops, printers, and IT equipment.
• Support user account creation and access management.
• Troubleshoot LAN, Wi‑Fi, Internet, and network connectivity issues.
• Assist with firewall and VPN administration under guidance.
• Maintain IT asset records and documentation.

Skills

IT certifications

System Administration

Networking

Hardware troubleshooting

Software troubleshooting

Firewalls & VPN

Windows administration

IT security

Communication & problem solving

Education

Bachelor's or Diploma in CS/IT/CA

Tools

CCTV systems

Biometric systems

Job description

We are looking for a System Admin Trainee who is interested in building a career in IT infrastructure and system administration. The candidate will work closely with the IT team to provide day-to-day technical support, troubleshoot hardware and software issues, and assist in managing network, security, and IT assets.

Key Responsibilities

• Provide first-level IT support to employees for hardware and software-related issues.
• Assist in setting up and configuring laptops, desktops, printers, and other IT equipment.
• Support user account creation, access management, and basic system configurations.
• Assist with troubleshooting LAN, Wi-Fi, Internet, and network connectivity issues.
• Support in managing switches, routers, firewalls, and VPNs.
• Assist with basic monitoring of servers, network devices, and system performance.
• Support FortiGate and Sophos firewall administration under the guidance of senior team members.
• Assist in maintaining CCTV, ESSL biometric systems, and other office IT infrastructure.
• Maintain IT asset records, documentation, and inventory.
• Assist with ISO 27001-related IT documentation and compliance activities.
• Coordinate with ISPs and IT vendors for basic technical support and service requests.
• Maintain records of IT incidents, troubleshooting activities, and asset allocation.
• Follow IT security, access-control, backup, and system maintenance procedures.

Required Skills

• Preferred Relevant IT/networking certifications
• Basic knowledge of System Administration & Networking
• Hardware and software troubleshooting
• Basic understanding of Firewalls and VPN
• Basic knowledge of Windows operating systems
• IT asset management
• Basic understanding of IT security
• Good communication and problem-solving skills

Educational Qualification

Bachelor's/Diploma in Computer Science, Information Technology, Computer Applications, or a related field.

Familiar with IT infrastructure and system administration are encouraged to apply.

Good to Have

• Basic knowledge of LAN/WAN, TCP/IP, DNS and DHCP
• Familiarity with CCTV or biometric systems

Key Skills

IT Support | System Administration | Networking | Hardware/Software Troubleshooting | Firewall & VPN | IT Asset Management | Windows Administration | Network Support | ISO 27001 Awareness | Vendor Coordination