Desktop Support Specialist

SISL Global; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading technology support company in Mumbai is seeking a Technical Support Specialist to provide second-level technical support for hardware and software issues. The ideal candidate will have a degree in IT or Computer Science, 2-4 years of experience in desktop support, and strong knowledge of Windows and Mac operating systems. Responsibilities include diagnosing advanced technical issues, providing remote support, and mentoring junior technicians. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 2-4 years of experience in desktop support or a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware and software.
• Diagnose and resolve advanced technical issues escalated from L1 support.
• Install, configure, and maintain operating systems and software applications.
• Provide remote support for users working from home or in the field.

Skills

Troubleshooting

Technical support

Problem-solving

Communication

Interpersonal skills

Education

Associate's or bachelor’s degree in IT or Computer Science

Tools

Microsoft Office Suite

Active Directory

Remote desktop tools

Job description

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows and mac computers
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment
• Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support