Desktop Support

Rigved Technologies; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Rigved Technologies in Mumbai seeks an IT Support / System Administrator to ensure uninterrupted IT operations across the organization. You will handle end-user support, asset management, and infrastructure monitoring.

The role requires 3–7 years of experience, proficiency with Windows Server, AD, M365, and security basics. You will coordinate with vendors and maintain documentation and SOPs.

Qualifications

• 3–7 years in IT Support / System Administration.
• Experience supporting 100+ users preferred.
• B.Sc./BCA/B.E./B.Tech (IT/CS) or equivalent.
• Certifications such as Microsoft 365 Administrator or Modern Desktop beneficial.

Responsibilities

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
• Manage Active Directory, Microsoft 365, email accounts, and MFA issues.
• Monitor servers, networking devices, Wi‑Fi, firewall, and internet connectivity.
• Maintain IT asset inventory, procurement, warranty, AMC, and renewals.
• Create SOPs, knowledge base, and monthly ticket reports.

Skills

Windows Server Admin

Active Directory

Microsoft 365 Admin

Outlook & Teams Support

Networking (TCP/IP, DNS, DHCP, VPN)

Hardware Troubleshooting

IT Asset Management

Education

B.Sc./BCA/B.E./B.Tech (IT/CS) or equivalent

Tools

Intune / Endpoint Manager

PowerShell Scripting

Firewall Admin (Fortinet/Sophos/SonicWall)

Job description

Role Summary

Responsible for providing end-user IT support, managing IT infrastructure, user administration, endpoint security, software deployment, asset management, and coordination with OEMs/vendors to ensure uninterrupted IT operations across the organization.

End User Support

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
• Resolve user issues related to Windows, Microsoft 365, Outlook, Teams, VPN, and network connectivity.
• Troubleshoot hardware and software incidents within defined SLAs.
• Support onboarding and offboarding activities.

User & Access Management

• Create, modify, and disable user accounts.
• Manage Active Directory, Microsoft 365, email accounts, and distribution groups.
• Handle password resets and MFA-related issues.

Infrastructure Management

• Monitor and maintain servers, networking devices, Wi-Fi, firewall, and internet connectivity.
• Coordinate preventive maintenance activities.
• Perform system health checks and capacity monitoring.

Asset Management

• Maintain IT asset inventory of laptops, desktops, networking devices, and software licenses.
• Track procurement, warranty, AMC, and renewals.
• Maintain asset allocation and return records.
• Coordinate with OEMs and vendors for hardware replacement, warranty claims, and AMC support.
• Maintain support contracts and escalation matrices.

Documentation & Reporting

• Maintain SOPs, knowledge base articles, and troubleshooting guides.
• Generate monthly support reports and ticket summaries.
• Maintain compliance-related IT documentation.

Required Skills

• Windows Server Administration
• Active Directory
• Microsoft 365 Administration
• Outlook & Teams Support
• Networking (TCP/IP, DNS, DHCP, VPN)
• Hardware Troubleshooting
• IT Asset Management

Preferred Skills

• Intune / Endpoint Manager
• PowerShell Scripting
• Firewall Administration (Fortinet, Sophos, SonicWall)

Experience

• 3-7 years in IT Support / System Administration.
• Experience supporting 100+ users preferred.

Education

• B.Sc./BCA/B.E./B.Tech (IT, Computer Science) or equivalent.

Certifications (Preferred)

• Microsoft Certified: Modern Desktop Administrator
• Microsoft 365 Administrator
• Network+

Kpis

• Incident resolution within SLA
• User satisfaction score
• System uptime
• Security compliance adherence
• Asset inventory accuracy
• First-call resolution rate

Interested in this role?

Apply now and take the next step in your career journey.