Windows System Administrator – Level 1

Rmvindia; Vadodara; On-site; INR 300,000 - 540,000; Full time

Job summary

Rmvindia is seeking a Windows System Administrator – Level 1 to join its MSP-focused IT infrastructure team in Vadodara. The role is entry-level, emphasizing foundational Windows, Microsoft 365, networking, and Active Directory skills.

You will support multi-client environments, monitor infrastructure, and escalate complex incidents to senior engineers. The position requires strong troubleshooting, proactive communication, and the ability to work in a fast-paced MSP setting.

Qualifications

• Bachelor's degree in CS/IT or related field preferred.
• 0–2 years of IT support, desktop support, or sysadmin experience considered.
• Fresh graduates with relevant knowledge and troubleshooting skills may apply.

Responsibilities

• Respond to incidents and service requests from MSP clients via remote tools, phone, email, and ticketing platforms.
• Troubleshoot Windows desktop/laptop issues, login problems, and performance.
• Provide basic Support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Perform password resets, account unlocks, and user provisioning.
• Follow defined troubleshooting procedures and escalate complex issues to L2/L3.

Skills

Windows OS basics

Microsoft 365

Networking basics

Active Directory

Troubleshooting

PowerShell basics

Education

Bachelor's degree in Computer Science or IT

Tools

ConnectWise

Autotask

ServiceNow

RMM Tools

Job description

Good English communication Windows Server Windows 10/11 Active Directory DNS DHCP Group Policy (GPO) TCP/IP Networking VPN Microsoft 365 IT Helpdesk Support Troubleshooting RMM Tools Ticketing Systems PowerShell Basics Backup Monitoring

Job Title: Windows System Administrator – Level 1

About the Role

We are seeking a Windows System Administrator – Level 1 to join our growing IT infrastructure team supporting Managed Service Provider (MSP) clients.This is an entry-level infrastructure and technical support role requiring a strong foundational understanding of Windows operating systems, Microsoft 365, networking, Active Directory, and basic server administration. The ideal candidate should have a proactive approach to troubleshooting, excellent communication skills, and the ability to work effectively in a fast-paced, multi-client environment.As part of our team, you will provide technical support to client environments, monitor infrastructure, resolve user and system issues, follow documented procedures, and elevate complex incidents to Level 2 and Level 3 engineers when required.

Key Responsibilities

1. Technical Support & Helpdesk – MSP Environment

• Respond to incidents and service requests from MSP clients through remote support tools, phone, email, and ticketing platforms such as ConnectWise, Autotask, ServiceNow, or similar.


• Troubleshoot Windows desktop and laptop issues, application problems, login issues, printing, connectivity, and system performance.


• Provide basic support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.


• Perform password resets, account unlocks, user provisioning, and basic access management.


• Follow defined troubleshooting procedures and elevate unresolved issues to L2/L3 teams.


• Maintain accurate ticket updates and ensure SLA requirements are met.


• Communicate professionally with clients throughout the incident lifecycle.

2. Windows & Active Directory Support

• Provide basic administration and troubleshooting of Windows Server environments.


• Perform basic Active Directory tasks including user, computer, and group management.


• Assist with password policies, account lockouts, permissions, and basic Group Policy troubleshooting.


• Troubleshoot common DNS and DHCP-related issues.


• Support Windows file and print services.


• Monitor server health and elevate critical issues appropriately.

3. Network & Connectivity Support

• Troubleshoot basic LAN/WAN connectivity issues.


• Understand fundamental TCP/IP, DNS, DHCP, VPN, and Wi-Fi concepts.


• Perform basic troubleshooting of switches, routers, firewalls, and VPN connectivity under documented procedures.


• Elevate complex routing, firewall, and network infrastructure issues to appropriate teams.


• Assist with ISP and network-related troubleshooting.


• Assist with Exchange Online, Teams, SharePoint, OneDrive, and user licensing.


• Perform basic troubleshooting of Microsoft 365 authentication and access issues.


• Develop foundational knowledge of Microsoft Azure and AWS.


• Elevate cloud infrastructure issues requiring L2/L3 intervention.


• Monitor client systems using RMM tools such as N-able, NinjaOne, Datto RMM, or similar platforms.


• Respond to alerts relating to disk space, CPU/memory usage, services, antivirus, backups, and system availability.


• Perform routine endpoint maintenance and remediation tasks.


• Assist with software deployment, patching, and endpoint health monitoring.

6. Security & Patch Management

• Follow client cybersecurity policies and security procedures.


• Assist with antivirus/EDR monitoring and remediation.


• Perform routine Windows and application patching according to approved procedures.


• Identify and elevate suspicious activity, malware alerts, and security incidents.


• Follow security best practices for account management and access control.

7. Backup & Documentation

• Monitor backup jobs and report failed or abnormal backups.


• Perform basic backup verification and troubleshooting.


• Maintain accurate documentation of incidents, configurations, and troubleshooting steps.


• Update knowledge base articles and client-specific procedures when required.

8. Automation & Scripting

• Develop foundational knowledge of PowerShell.


• Use existing PowerShell scripts for routine administrative tasks.


• Elevate complex or recurring issues to L2/L3 engineers with complete troubleshooting information.


• Participate in knowledge-sharing and technical training sessions.


• Follow standard operating procedures and escalation matrices.


• Assist senior engineers with infrastructure projects when required.

Qualifications & Experience

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field preferred.


• Experience: 0–2 years of experience in IT support, desktop support, system administration, or a similar technical role.


• Fresh graduates with relevant technical knowledge and strong troubleshooting skills may also be considered.


• Previous MSP or international voice-based IT support experience is preferred.

Certifications – Preferred

• CompTIA A+ / Network+


• Other relevant Microsoft or IT certifications

Technical Proficiency

• Basic understanding of Windows 10/11 and Windows Server.


• Basic understanding of Active Directory, DNS, DHCP, and Group Policy.


• Basic understanding of TCP/IP, VPN, DNS, and networking concepts.


• Basic Microsoft 365 administration and troubleshooting.


• Familiarity with remote support, RMM, and ticketing platforms.


• Basic PowerShell knowledge is an advantage.


• Basic understanding of virtualization and cloud concepts.


• Strong verbal and written communication skills in English.


• Structured troubleshooting and analytical thinking.


• Customer-focused approach.


• Ability to work in a high-volume, multi-client support environment.


• Ability to prioritize incidents based on urgency and business impact.


• Willingness to learn new technologies and continuously improve technical skills.


• Ability to work effectively within an escalation-based support structure.

Preferred Candidate Profile

• Candidates with prior experience in international voice-based IT support will be preferred.


• Exposure to MSP or multi-client support environments is an advantage.


• Strong troubleshooting fundamentals and willingness to work with enterprise infrastructure technologies.


• Candidates willing to work in an on-site, client-facing support environment are encouraged to apply.Join our team and build your career in enterprise infrastructure and managed IT services while working with global clients and modern technology environments.