Information Technology Executive

Mployee.me; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Mployee.me seeks a School IT Support Engineer to provide onsite Level 1 support for school IT infrastructure, classroom technology and approved applications at Vibgyor High Magarpatta. The role requires hands-on experience with Windows OS, MS 365, Active Directory and network basics, with a focus on rapid issue resolution and accurate ticketing in a busy school environment.

Key responsibilities include end‑user support, equipment setup, printer and lab readiness, and collaboration with vendors

Qualifications

• Minimum 3 years of hands-on onsite Level 1 IT support.
• Experience with school IT infrastructure and classroom technology.
• Strong user-support, ticketing and escalation discipline.

Responsibilities

• Provide onsite Level 1 support for laptops, desktops, peripherals and user accounts.
• Install and configure Windows OS, drivers and software.
• Troubleshoot login, performance, storage and network issues.
• Support Microsoft 365 apps and SharePoint access.
• Log tickets, capture evidence and escalate to Level 2/3.

Skills

Onsite IT support

Windows troubleshooting

Microsoft 365

Network basics

Printer support

Education

Post Graduate in IT or ITES

Diploma in IT / Computer Science / Electronics / BCA / BSc IT

Tools

Windows OS

Active Directory

Microsoft 365

Printers

Job description

Role :

School IT Support Engineer

Department : Operations

Designation : Executive Operations

Location : Vibgyor High Magarpatta.

Reporting to : The Manager Operations and The Principal

Primary Purpose : Dedicated onsite support for school IT infrastructure, classroom technology and approved applications.

Preferred candidate profile

Key Responsibilities

• 1. Job Purpose:

• The School IT Support Engineer will provide dependable onsite Level 1 support for users, devices, classrooms, computer labs, networks, surveillance systems and approved school applications. The engineer will resolve common issues, collect clear evidence, coordinate the correct Level 2/3 or vendor team and confirm service restoration.
• 2. Expected Results:

• Quick onsite response and restoration of common IT issues.
• Ready classrooms, computer labs, IFPs, printers, networks and school applications.
• Complete tickets with actions, evidence, user confirmation and timely escalation.
• Accurate inventory, warranty records and vendor follow‑up.
• 3. Key Responsibilities :

• 3.1 End‑User and Device Support
• Provide onsite Level 1 support for approved laptops, desktops, peripherals and user accounts.
• Install and configure approved Windows operating systems, updates, drivers and software.
• Troubleshoot login, performance, storage, display, audio, camera, peripheral and connectivity issues.
• Support Microsoft Office / Microsoft 365, Outlook, Teams, OneDrive and approved SharePoint access or synchronisation.
• Keep devices and work areas neat after support work and protect all user and school data.
• 3.2 Windows Server, Active Directory and Microsoft 365
• Understand basic Windows Server roles such as domain services, DNS, DHCP, file and print services.
• Check basic server health, services, event logs, storage and network status, then provide useful evidence for escalation.
• Create, enable or disable user accounts; unlock locked accounts; reset passwords; and check account status only through approved requests and delegated access.
• Support Windows domain login and approved group assignment by following the authorised SOP.
• Use the approved Microsoft 365 console for user lookup, password reset, sign‑in status, basic user management and Licence‑status checks.
• Escalate MFA, tenant policy, licensing purchase and privileged administration issues to Central IT.
• 3.3 IFP, Computer Lab, Android and Printing
• Operate IFP power, source, OPS, touch, audio, camera, casting and network functions.
• Guide teachers on Whiteboard, Notes, Canvas, Sens‑Board and other approved classroom applications.
• Complete computer‑lab readiness checks for login, Internet, peripherals, approved applications, seating and device mapping.
• Configure approved Android devices for Wi‑Fi, accounts, apps, updates, display and casting, within the authorised process.
• Install printer drivers and queues; check paper, toner, basic jams and connectivity; test printing, scanning and scan‑to‑email.
• Raise and follow up managed‑print or OEM calls when the issue needs specialist support.
• 3.4 Network, Wi‑Fi, Internet and Firewall - Level 1
• Understand IP address, subnet, gateway, DHCP, DNS and basic VLAN concepts.
• Check switch power, port/link status, PoE, uplinks, patch cords and endpoint connections.
• Trace connected devices and identify common network‑loop symptoms for safe escalation.
• Check Wi‑Fi access points and routers; separate device, Wi‑Fi, LAN and ISP‑related issues.
• Configure approved Wi‑Fi on Windows and Android devices using the correct SSID and PSK without disclosing credentials.
• Support approved AD‑authenticated Wi‑Fi and record the username, device, time and error details when escalation is required.
• Check firewall or ISP CPE indicators, primary and backup links, reachability and speed, then raise and follow provider tickets.
• Inspect LAN points, faceplates, patch cords, labels, racks and uplink status, and coordinate approved cabling work.
• Check Internet Lease Line, Broadband Connectivity. Test Speed. WAN IP Configuration and management etc.

• 4. Apple Device and Application Support for VWA School
• These skills are mandatory for candidates proposed for an Apple‑enabled school and preferred for other school locations.
• Set up and support user profiles, updates, printers, displays, cameras, audio, storage and applications on MacBook and iMac.
• Support iPad and iPhone Wi‑Fi, managed applications, updates, casting, storage and classroom readiness.
• Support Safari, Mail, Pages, Numbers, Keynote, Preview, Air Drop, Air Play and other approved learning applications.
• Configure approved PSK or enterprise Wi‑Fi and support basic macOS AD domain, Entra ID or SSO integration.
• Validate authorised file‑share, printer and school‑service access from Apple devices.
• Understand basic Apple School Manager, Managed Apple ID and device‑assignment concepts.
• Perform authorised Jamf School or approved MDM enrolment and policy‑sync checks, then escalation privileged actions.

• 5. School Applications, CCTV and Security
• 5.1 School and In‑house Applications
• Provide Level 1 support for approved applications such as ERP, Transport, Attendance, Gate, Bearer, Communication, VLeap and Hubble.
• Record the affected user, date and time, transaction, screenshot, error and business impact.
• Follow the approved SOP or runbook, apply known Level 1 steps and escalation with complete information.
• Support user validation after a bug fix and confirm whether the issue has reoccurred.

• 5.2 Campus and Bus CCTV
• Installation & Configuration of NVR‑DVR & CCTV Camera , Check camera, DVR/NVR and VMS availability, image quality, Date & time , recording, time, Troubleshooting,
• Maintain status records, raise approved vendor calls and confirm restoration.
• Do not view, copy, extract or share CCTV footage without formal approval.

• 5.3 Endpoint and Information Security
• Check approved antivirus or EDR status, screen lock, operating‑system updates and restricted USB practices.
• Report suspected phishing, malware, credential misuse, unauthorised access or data exposure immediately.
• Never bypass security controls, share passwords or PSKs, or use personal credentials for official support.

• 6. Ticketing, Inventory, Vendors and School Events
• Log every incident, request, preventive task, vendor follow‑up and planned activity in the approved ticketing system.
• Update tickets with impact, time, action taken, owner, pending dependency, evidence and next update time.
• Close tickets only after service restoration and user or owner confirmation.
• Maintain asset tags, make/model, serial number, user, location, stock, issue/return, transfer, warranty and repair status.
• Check warranty details, raise OEM/vendor tickets, track repair or replacement and verify restoration.
• Support examinations, admissions, parent events, classroom activities, POC, UAT, projects and approved school events.
• Complete opening, mid‑day and closing readiness checks and submit the required end‑of‑day update.

• 7. Training and Knowledge Transfer
• Complete initial application and process training before deployment.
• Attend periodic knowledge‑transfer sessions after approved application changes, enhancements, releases, workarounds or bug fixes.
• Learn the changed process, known issues, Level 1 steps, escalation path and updated SOP or runbook.
• Support post‑fix validation, monitor recurrence and obtain user confirmation.
• Maintain training attendance, trainer details, assessment score and acknowledgement.

• 8. Soft Skills and Professional Behaviour
• Communication: Speak clear and respectful English with school leaders, teachers, staff, students, parents and support teams.
• Email and Ticket Writing: Write short, complete and polite updates covering the issue, impact, action, owner and next update.
• Learning Attitude: Show interest in learning new technology, applications, SOPs and school processes.
• Ownership: Be punctual, alert, energetic and willing to follow issues until confirmed closure.
• Behaviour: Remain calm, patient and respectful. Do not argue with users and always follow school discipline.
• Presentation: Be clean, presentable, appropriately dressed and display the approved identity card.
• Teamwork: Work well with school staff, Central IT, Application Owners, vendors and peers; elevate early without blame.
• Confidentiality: Protect student, user, credential, CCTV and business information at all times.
• 9. Working and Service Expectations
• Follow the assigned school roster, duty days, timings and approved shifts.
• Be available for planned examinations, admissions, parent activities and school events when scheduled.
• Acknowledge and escalated critical school‑wide or safety‑related issues
• Acknowledge high‑impact issues and normal.
• Use only authorised credentials, tools, software, spares and change procedures.
• Provide a complete handover before planned leave. A candidate assigned as a backup resource must remain trained and ready for immediate deployment, including one‑day absence.
• Complete background verification, induction, confidentiality requirements and required technical assessments before deployment.

Desired Qualification

• Post Graduate In the IT or ITES.
• Diploma in IT, Computer Science, Electronics, BCA, BSc IT or equivalent recognised technical qualification

Experience

• Minimum 3 years of hands‑on onsite Level 1 IT support

• Expected Competencies :
• ERP Knowledge.
• Application Support expertise.
• Know How analysis.
• Networking and related Knowledge.
• MS Office and Outlook Configuration.
• Knowledge of User Directory.