Support Technical Engineer

Gauranga Softtech; Navi Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Gauranga Softtech in Navi Mumbai is hiring a Support Technical Engineer to handle configuration, troubleshooting, maintenance, and day-to-day support of IoT devices and related systems. You will ensure smooth device operations, coordinate with clients, and provide timely issue resolution.

The role involves deploying and commissioning devices at sites or remotely, monitoring connectivity, and collaborating with the development team for improvements. Freshers may apply; travel may be required.

Qualifications

• Diploma or degree in electronics, electrical, or computer engineering.
• 2 years of experience in technical support / IoT; freshers may apply.
• Willingness to travel for site visits.
• Basic MS Excel and reporting knowledge.

Responsibilities

• Configure and deploy IoT devices as per project requirements.
• Install, test, and commission devices onsite or remotely.
• Monitor device performance and ensure connectivity.
• Diagnose and troubleshoot hardware, firmware, and network issues.
• Access Linux-based systems for device access and debugging.
• Use SSH for command-line operations.
• Maintain logs of issues, resolutions, and daily activities.
• Provide technical support to clients via call, email, or remote access.
• Coordinate with development team for bug fixes and improvements.
• Handle SIM/network configuration, IP settings, and server connectivity.
• Perform firmware upgrades and device health checks.
• Maintain inventory records of devices and spares.
• Assist in documentation and SOPs.
• Support field engineers and guide them on technical issues.
• Ensure adherence to company processes and timelines.

Skills

IoT systems

Networking concepts

Hardware troubleshooting

Linux basics

SSH / remote access

Cloud APIs

Problem solving

Communication skills

Education

Diploma / Bachelors Degree in Electronics, Electrical, Computer Engineering

Job description

Support Technical Engineer

Support Technical Engineer responsible for configuration, troubleshooting, maintenance, and day‑to‑day support of IoT devices and related systems. Ensures smooth device operations, timely issue resolution, and coordination with internal teams and clients.

Key Responsibilities

• Configure and deploy IoT devices as per project requirements
• Perform device installation, testing, and commissioning at site or remotely
• Monitor device performance and ensure continuous connectivity
• Diagnose and troubleshoot hardware, firmware, and network‑related issues
• Work on Linux‑based systems for device access, configuration, and debugging (basic level)
• Access devices via SSH and perform basic command‑line operations where required
• Maintain logs of issues, resolutions, and daily activities
• Provide technical support to clients via call, email, or remote access
• Coordinate with development team for bug fixes and improvements
• Handle SIM/network configuration, IP settings, and server connectivity
• Perform firmware upgrades and device health checks periodically
• Maintain inventory records of devices, accessories, and spares
• Assist in documentation, SOP (Standard Operating Procedures), and reports
• Support field engineers and guide them on technical issues
• Ensure adherence to company processes and timelines

Required Skills

• Basic understanding of IoT systems and device communication
• Knowledge of networking concepts (IP, TCP/IP, SIM‑based connectivity)
• Familiarity with hardware troubleshooting and serial communication
• Basic knowledge of Linux operating system (commands, file system, SSH access) preferred but not mandatory
• Ability to use remote tools and diagnostic software
• Basic understanding of cloud platforms and APIs (Application Programming Interface)
• Good problem‑solving and analytical skills
• Strong communication and coordination abilities

Educational Qualification

• Diploma / Bachelors Degree in Electronics, Electrical, Computer Engineering, or related field

Experience

• 02 years of experience in technical support / IoT / embedded systems (Freshers can apply)

Other Requirements

• Willingness to travel for site visits if required
• Ability to work under pressure and meet deadlines
• Basic knowledge of MS Excel and reporting

Key Performance Indicators (KPIs)

• Issue resolution time
• Device uptime and performance
• Number of successful deployments
• Customer satisfaction

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.