Firmware Support Engineer

Mobitechwireless; India; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

PF & ESI

Health Insurance

On-the-Job Training

Career Growth in Embedded Systems & Io

Learning and Development Opportunities

Job summary

Mobitechwireless is seeking enthusiastic Firmware Support Engineers with an electronics background to join our team. You will provide technical support for embedded firmware-based IoT products and assist customers in troubleshooting issues, while collaborating with the R&D team to ensure smooth product performance.

Key responsibilities include diagnosing firmware issues, assisting in installation and updates, and coordinating with hardware and service teams.

Qualifications

• BE/B.Tech in electronics or related field.
• Experience in embedded firmware debugging.
• Willingness to travel for customer support.

Responsibilities

• Provide technical support for embedded firmware and IoT products.
• Diagnose and troubleshoot firmware-related issues reported by customers and field engineers.
• Assist in firmware installation, configuration, and updates.
• Test firmware fixes before deployment.
• Record, track, and expand technical issues to the R&D team when required.
• Coordinate with Hardware, Firmware, and Service teams to resolve customer issues.
• Prepare and maintain technical support documentation and issue logs.
• Assist in product validation and basic firmware testing.
• Support field installations and remote troubleshooting.
• Conduct basic testing of communication interfaces such as UART, RS485, Wi-Fi, BLE, or LoRa (project-specific).
• Provide customer training and product demonstrations when required.

Skills

Embedded Systems

Microcontrollers

Embedded C basics

Communication protocols UART SPI I2C

Troubleshooting with multimeter

Firmware loading & debugging

Analytical & problem-solving

Communication with customers

Willingness to travel

Education

BE/B.Tech in Electronics & Communications

BE/B.Tech in Electrical & Electronics

BE/B.Tech in Electronics & Instrumentation

BE/B.Tech in Mechatronics

Embedded Systems or related Electronics disciplines

Job description

We are looking for enthusiastic Firmware Support Engineers with an Electronics background to join our team. The selected candidates will provide technical support for embedded firmware-based IoT products, assist customers in troubleshooting issues, and work closely with the R&D team to ensure smooth product performance.

Key Responsibilities

• Provide technical support for embedded firmware and IoT products.
• Diagnose and troubleshoot firmware-related issues reported by customers and field engineers.
• Assist in firmware installation, configuration, and updates.
• Test firmware fixes before deployment.
• Record, track, and expand technical issues to the R&D team when required.
• Coordinate with Hardware, Firmware, and Service teams to resolve customer issues.
• Prepare and maintain technical support documentation and issue logs.
• Assist in product validation and basic firmware testing.
• Support field installations and remote troubleshooting.
• Conduct basic testing of communication interfaces such as UART, RS485, Wi-Fi, BLE, or LoRa (project-specific).
• Provide customer training and product demonstrations when required.

Required Skills

• Basic knowledge of Embedded Systems and Microcontrollers.
• Understanding of Embedded C fundamentals.
• Knowledge of communication protocols such as UART, SPI, I2C, RS485, or CAN is an advantage.
• Familiarity with electronics troubleshooting using a multimeter.
• Basic understanding of firmware loading and debugging concepts.
• Good analytical and problem-solving skills.
• Strong communication and customer-handling abilities.
• Willingness to travel for customer support when required.

Educational Qualification

• BE/B.Tech in:
  • Electronics & Communication Engineering (ECE)
  • Electrical & Electronics Engineering (EEE)
  • Electronics & Instrumentation (E&I)
  • Mechatronics Engineering
  • Embedded Systems or related Electronics disciplines

Benefits

• PF & ESI
• Health Insurance
• On-the-Job Training
• Career Growth in Embedded Systems & IoT
• Learning and Development Opportunities