Service Manager – IoT Solutions

EazyIoT; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunity to learn cutting-edge IoT

Collaborative team environment

Flexible work culture

Job summary

EazyIoT in Mumbai seeks a Service Manager to provide online technical support, troubleshooting, and remote commissioning for our IoT-enabled manufacturing equipment. You will ensure seamless system performance, reduce downtime, and deliver proactive customer support.

The role involves remote support for IoT devices, field visits when required, and collaboration with Product, QA, and R&D teams to resolve complex issues. Excellent communication and independent work are essential.

Qualifications

• BE/B.Tech in Electronics or Electrical.
• 3–8 years of remote support, service or commissioning for IoT automation systems.
• Understanding of Electrical, Electronics, and communication concepts.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple remote support cases.

Responsibilities

• Provide remote technical support for IoT devices, sensors, gateways, and related software.
• Assist customers with installation, configuration, and setup via calls, video sessions, or field visits.
• Troubleshoot hardware, firmware, sensor, and network issues within SLAs.
• Diagnostics and coordinate with repair teams for timely service restoration.
• Address and resolve client queries to ensure satisfaction.
• Escalate complex issues with Product, QA, and R&D teams.
• Maintain detailed support tickets, service logs, and repair documentation.
• Conduct training sessions for customers and internal teams on operation and troubleshooting.
• Monitor system health and E-surveillance performance, suggesting preventive actions.
• Support continuous improvement by sharing feedback on recurring issues.

Skills

Remote support

Problem solving

Communication

Independent work

Multi-case management

Education

BE/B.Tech in Electronics or Electrical

Job description

We are seeking a Service Manager to provide online technical support, troubleshooting, and remote commissioning for our IoT-enabled manufacturing equipment. This role ensures seamless system performance for customers while reducing downtime and providing proactive support.

• Provide remote technical support for IoT devices, sensors, gateways, E-surveillance systems, and associated software platforms.
• Assist customers with installation, configuration, and setup through calls, video sessions, remote desktop tools, or field visits.
• Troubleshoot and resolve hardware, firmware, sensor-related, and network issues within defined SLAs.
• Carry out diagnostics and coordinate with the repair team to complete repair and replacement activities for faulty devices, ensuring timely service restoration.
• Address and resolve client queries promptly to ensure complete customer satisfaction.
• Collaborate with Product, QA, and R&D teams to escalat[e??] and resolve complex technical issues.
• Maintain detailed support tickets, service logs, issue reports, and repair documentation for internal tracking and compliance.
• Conduct training sessions for customers and internal teams on system operation, preventive maintenance, and troubleshooting best practices.
• Proactively monitor system health and E-surveillance performance, recommending preventive and corrective actions to minimize downtime.
• Support continuous improvement initiatives by sharing feedback on recurring issues and customer pain points.

Requirements

• B.E./B.Tech in Electronics, Electrical.
• 3–8 years of experience in remote support, service, or commissioning for IoT automation systems.
• Understanding of Electrical, Electronics, and communication concepts.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple remote support cases.

What We Offer

• Competitive compensation package.
• Opportunity to learn cutting-edge IoT technologies.
• Collaborative team environment and supportive leadership.
• Flexible work culture and opportunities for skill development.
• Real ownership of projects with visible impact