Opening For L2 Application Support

Tekskills; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tekskills in Pune district seeks an experienced Application Support Lead to manage incident and problem management for cloud-enabled applications. You will lead a team, build skills, and coordinate across stakeholders to resolve complex issues on Azure services.

The role requires flexibility for 24/7 support and weekend releases, with strong communication to senior business stakeholders and crisis management under pressure.

Qualifications

• Experience in application support with incident and problem management.
• Proven ability to lead a team and build capability for cloud-enabled applications.
• Strong communication skills; ability to explain complex issues to senior stakeholders.

Responsibilities

• Provide 24/7 application support; coordinate and resolve incidents.
• Lead and mentor a support team; plan and implement capability building for cloud apps.
• Coordinate weekend releases and ensure smooth deployment and monitoring.

Skills

Incident management

Team leadership

Cloud support

Azure services

Communication

Crisis management

Tools

Azure

Azure Monitor

Application Insights

Azure Functions

APIs

Job description

- Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.

- Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.

- Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.

- Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.