Support Service Program Lead

Iron Systems; Mohali; On-site; INR 1,400,000 - 1,800,000; Full time

Job summary

Iron Systems in Mohali, India seeks a Lead Support Service Program to manage end-to-end vendor governance and resource procurement operations.

You will coordinate stakeholders, oversee RFQ/RFP/RFI processes, negotiate rates, ensure SLAs, and mentor a small 2-3 member team to deliver on time.

Qualifications

• Experience in vendor governance and procurement.
• Hands-on RFQ/RFP/RFI processes and negotiations.
• Strong Excel skills for data analysis, tracking and reporting.
• Ability to manage multiple vendors and stakeholders to meet SLAs.

Responsibilities

• Manage end-to-end vendor governance strategies across regions/countries.
• Onboard, train, and engage vendors on an ongoing basis.
• Monitor vendor performance using defined KPIs and scorecards.
• Drive continuous improvement in vendor productivity and compliance.
• Lead RFQ, RFP, and RFI processes and country-wise rate negotiations.
• Oversee SLAs, SOWs, SOPs and ensure vendor compliance.
• Own end-to-end resource planning and allocation.
• Coordinate with internal stakeholders to understand demand and timelines.
• Manage vendor and rate catalogues end-to-end and drive standardization.
• Mentor a team of 2-3 and handle escalation management.

Skills

Vendor governance

Procurement

RFQ/RFP/RFI

Negotiation

Excel

Stakeholder management

SLAs management

Timelines

Tools

MS Excel

Data tracking

Reporting tools

Job description

Role Overview We are looking for a Support Service Program - Lead who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs.

Key Responsibilities

• Manage end-to-end vendor governance strategies across regions/countries
• Onboard, train, and engage vendors on an ongoing basis
• Monitor vendor performance using defined KPIs and scorecards
• Drive continuous improvement in vendor productivity and compliance

RFx Commercial Management

• Lead and manage RFQ, RFP, and RFI processes for vendors
• Handle country-wise rate negotiations and rate closures
• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
• Manage contract-related documentation and compliance

Resource Planning Delivery

• Own end-to-end resource planning and allocation
• Ensure timely delivery of resources within agreed SLAs
• Coordinate closely with internal stakeholders to understand demand
• Proactively manage risks, delays, and escalations

Catalog Process Management

• Manage vendor and rate catalogues end-to-end
• Ensure data accuracy and regular updates
• Drive process standardization and documentation

Team Stakeholder Management

• Manage and mentor a team of 2-3 members
• Handle internal and external stakeholder management effectively
• Lead escalation management and resolution
• Act as a single point of contact for vendor-related matters

Required Skills Competencies

• Strong experience in vendor governance and procurement
• Hands-on knowledge of RFQ/RFP/RFI processes
• Excellent negotiation and commercial acumen
• Strong Excel skills (data analysis, tracking, reporting)
• Ability to manage multiple vendors and priorities simultaneously
• Excellent communication and stakeholder management skills
• Proven ability to deliver under tight timelines and SLAs

Preferred Experience

• Experience in resource/staffing procurement or vendor management roles
• Exposure to multi-country or multi-vendor environments
• Prior experience in managing teams

Mandatory Skills: Vendor Coordination Onboarding, RFQ/RFP/RFI Support, Resource Coordination, SLA/SOW/SOP Documentation, MS Excel, Data Management, Reporting/Tracking, Stakeholder Coordination, Escalation Support, Contract Documentation, Workforce Delivery Support

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.