Support Service Coordinator

Iron Systems; Mohali; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Iron Systems is seeking a Support Service Program Coordinator in Mohali, India to manage end-to-end vendor governance and resource procurement operations. You will coordinate with internal teams and vendors to meet SLAs and ensure timely delivery.

The role requires strong negotiation, stakeholder management, and data-driven decision making, with exposure to RFQ/RFP/RFI processes and contract documentation. This is an on-site position supporting multi-country vendor operations.

Qualifications

• Experience in vendor governance and procurement is required.
• Strong negotiation and commercial acumen.
• Excellent stakeholder management and communication skills.
• Proven ability to deliver within SLAs and drive process improvements.

Responsibilities

• Oversee end-to-end vendor governance strategies across regions/countries.
• Onboard, train, and engage vendors on an ongoing basis.
• Monitor vendor performance using KPIs and scorecards.
• Drive continuous improvement in vendor productivity and compliance.
• Manage RFQ, RFP, and RFI processes including country-wise rate negotiations.
• Draft and ensure adherence to SLAs, SOWs, and SOPs, and manage contract documentation.
• Own end-to-end resource planning and allocation to meet demand and SLAs.
• Manage vendor catalogs and ensure data accuracy and regular updates.
• Lead internal and external stakeholder management and escalation resolution.

Skills

Vendor governance

Procurement

Negotiation

Stakeholder management

Communication

SLA management

Data analysis

Tools

MS Excel

Job description

Role Overview

We are looking for a Support Service Program Coordinator who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, ensuring timely delivery within defined SLAs.

Key Responsibilities

Vendor Governance Management

• Manage end-to-end vendor governance strategies across regions/countries
• Onboard, train, and engage vendors on an ongoing basis
• Monitor vendor performance using defined KPIs and scorecards
• Drive continuous improvement in vendor productivity and compliance

RFx Commercial Management

• Manage RFQ, RFP, and RFI processes for vendors
• Handle country-wise rate negotiations and rate closures
• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
• Manage contract-related documentation and compliance

Resource Planning Delivery

• Own end-to-end resource planning and allocation
• Ensure timely delivery of resources within agreed SLAs
• Coordinate closely with internal stakeholders to understand demand
• Proactively manage risks, delays, and escalations

Catalog Process Management

• Manage vendor and rate catalogues end-to-end
• Ensure data accuracy and regular updates
• Drive process standardization and documentation

Stakeholder Management

• Handle internal and external stakeholder management effectively
• Lead escalation management and resolution
• Act as a single point of contact for vendor-related matters

Required Skills Competencies

• Strong experience in vendor governance and procurement
• Hands-on knowledge of RFQ/RFP/RFI processes
• Excellent negotiation and commercial acumen
• Strong Excel skills (data analysis, tracking, reporting)
• Ability to manage multiple vendors and priorities simultaneously
• Excellent communication and stakeholder management skills
• Proven ability to deliver under tight timelines and SLAs

Preferred Experience

• Experience in resource/staffing procurement or vendor management roles
• Exposure to multi-country or multi-vendor environments

Mandatory Skills

Vendor Coordination Onboarding, RFQ/RFP/RFI Support, Resource Coordination, SLA/SOW/SOP Documentation, MS Excel, Data Management, Reporting/Tracking, Stakeholder Coordination, Escalation Support, Contract Documentation, Workforce Delivery Support