Support Service Program - Assistant Manager

Iron Systems, Inc; Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Iron Systems, Inc. seeks an experienced Assistant Manager for Support Service Program to oversee end-to-end vendor governance and procurement operations.

The role requires coordinating stakeholders, managing a small team, and ensuring timely delivery within defined SLAs across regions. The candidate will lead RFQ/RFP/RFI processes, negotiate rates, manage contracts and documentation, and drive continuous improvement in vendor productivity and compliance while handling resource planning and

Qualifications

• Experience in vendor governance and procurement.
• Hands-on knowledge of RFQ/RFP/RFI processes.
• Excellent negotiation and commercial acumen.
• Strong Excel skills for data analysis, tracking and reporting.
• Ability to manage multiple vendors and priorities while meeting SLAs.

Responsibilities

• Develop and implement end-to-end vendor governance strategies across regions/countries.
• Onboard, train, and engage vendors; monitor performance via KPIs and scorecards.
• Lead RFQ, RFP, and RFI processes; manage country-wise rate negotiations and closures.
• Own end-to-end resource planning and allocation; ensure delivery within SLAs.
• Maintain vendor/catalog data accuracy and drive process standardization.

Skills

Vendor governance

Procurement

RFQ/RFP/RFI

Negotiation

Excel data analysis

Stakeholder management

Team leadership

Job description

Experience: 10+ Years

Role Overview

We are looking for a Support Service Program - Assistant Manager who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs.

Key Responsibilities

Vendor Governance & Management

• Manage end-to-end vendor governance strategies across regions/countries
• Onboard, train, and engage vendors on an ongoing basis
• Monitor vendor performance using defined KPIs and scorecards
• Drive continuous improvement in vendor productivity and compliance

RFx & Commercial Management

• Lead and manage RFQ, RFP, and RFI processes for vendors
• Handle country-wise rate negotiations and rate closures
• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
• Manage contract-related documentation and compliance

Resource Planning & Delivery

• Own end-to-end resource planning and allocation
• Ensure timely delivery of resources within agreed SLAs
• Coordinate closely with internal stakeholders to understand demand
• Proactively manage risks, delays, and escalations

Catalog & Process Management

• Manage vendor and rate catalogues end-to-end
• Ensure data accuracy and regular updates
• Drive process standardization and documentation

Team & Stakeholder Management

• Manage and mentor a team of 4–5 members
• Handle internal and external stakeholder management effectively
• Lead escalation management and resolution
• Act as a single point of contact for vendor-related matters

Required Skills & Competencies

• Strong experience in vendor governance and procurement
• Hands-on knowledge of RFQ/RFP/RFI processes
• Excellent negotiation and commercial acumen
• Strong Excel skills (data analysis, tracking, reporting)
• Ability to manage multiple vendors and priorities simultaneously
• Excellent communication and stakeholder management skills
• Proven ability to deliver under tight timelines and SLAs

Preferred Experience

• Experience in resource/staffing procurement or vendor management roles
• Exposure to multi-country or multi-vendor environments
• Prior experience in managing teams