Support Service Program Consultant

Iron Systems; Mohali; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Iron Systems in Mohali, India is seeking a Support Service Program Consultant with 6–8 years of experience to manage end-to-end vendor governance and procurement operations. The role demands strong stakeholder coordination, vendor management expertise, and commercial negotiation skills to ensure timely delivery within defined SLAs.

The candidate will oversee vendor onboarding, RFx processes, and resource planning, coordinating with internal teams to align demand and manage risks, delays, and

Qualifications

• Strong experience in vendor governance and procurement.
• Hands-on knowledge of RFQ/RFP/RFI processes.
• Excellent negotiation and commercial acumen.
• Strong Excel skills (data analysis, tracking, reporting).
• Ability to manage multiple vendors and priorities simultaneously.
• Excellent communication and stakeholder management skills.
• Proven ability to deliver under tight timelines and SLAs.

Responsibilities

• Vendor Governance Management: Manage end-to-end governance strategies across regions/countries; onboard/train vendors; monitor performance with KPIs/scorecards; drive continuous improvement.
• RFx Commercial Management: Manage RFQ, RFP, RFI processes; negotiate country-wise rates; work on SLAs/SOWs/SOPs; ensure contract documentation/compliance.
• Resource Planning Delivery: Own end-to-end resource planning and allocation; ensure timely delivery within SLAs; coordinate with stakeholders; manage risks and escalations.
• Catalog Process Management: Manage vendor and rate catalogues end-to-end; ensure data accuracy and updates; drive standardization and documentation.
• Stakeholder Management: Handle internal/external stakeholders; lead escalation management; act as single point of contact for vendor matters.

Skills

Vendor governance

Procurement

RFQ/RFP/RFI processes

Commercial negotiation

MS Excel

Stakeholder management

SLA/SOW/SOPs

Vendor onboarding

Tools

MS Excel

Job description

Experience : 6 to 8 Years

Role Overview

We are looking for a Support Service Program Consultant who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, and commercial negotiation skills, ensuring timely delivery within defined SLAs.

Key Responsibilities

Vendor Governance Management

• Manage end-to-end vendor governance strategies across regions/countries
• Onboard, train, and engage vendors on an ongoing basis
• Monitor vendor performance using defined KPIs and scorecards
• Drive continuous improvement in vendor productivity and compliance

RFx Commercial Management

• Manage RFQ, RFP, and RFI processes for vendors
• Handle country-wise rate negotiations and rate closures
• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
• Manage contract-related documentation and compliance

Resource Planning Delivery

• Own end-to-end resource planning and allocation
• Ensure timely delivery of resources within agreed SLAs
• Coordinate closely with internal stakeholders to understand demand
• Proactively manage risks, delays, and escalations

Catalog Process Management

• Manage vendor and rate catalogues end-to-end
• Ensure data accuracy and regular updates
• Drive process standardization and documentation

Stakeholder Management

• Handle internal and external stakeholder management effectively
• Lead escalation management and resolution
• Act as a single point of contact for vendor-related matters

Required Skills Competencies

• Strong experience in vendor governance and procurement
• Hands-on knowledge of RFQ/RFP/RFI processes
• Excellent negotiation and commercial acumen
• Strong Excel skills (data analysis, tracking, reporting)
• Ability to manage multiple vendors and priorities simultaneously
• Excellent communication and stakeholder management skills
• Proven ability to deliver under tight timelines and SLAs

Preferred Experience

• Experience in resource/staffing procurement or vendor management roles
• Exposure to multi-country or multi-vendor environments

Mandatory Skills

Vendor Governance End-to-End Vendor / Onboarding Management/ RFQ / RFP / RFI/ SLA, SOW SOP/ MS Excel/ Resource Planning