Support Service Program Consultant

Iron Systems, Inc; Sahibzada Ajit Singh Nagar; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Iron Systems, Inc is seeking a Support Service Program Consultant to oversee end-to-end vendor governance and procurement operations. The role requires coordinating with stakeholders, managing vendor performance, and ensuring delivery within defined SLAs.

The primary responsibilities include RFQ/RFP/RFI processing, multi-country negotiations, and contract-related documentation. The candidate should excel in data analysis, vendor management, and risk mitigation in a multi-vendor environment.

Qualifications

• 6-8 years of experience in vendor governance/procurement.
• Experience handling RFQ/RFP/RFI processes.
• Strong negotiation and commercial acumen.
• Excellent Excel skills for data analysis and reporting.
• Ability to manage multiple vendors and priorities simultaneously.
• Excellent communication and stakeholder management skills.
• Proven ability to deliver under tight timelines and SLAs.

Responsabilités

• Vendor Governance & Management: manage end-to-end governance strategies across regions/countries and monitor vendor performance with KPIs.
• RFx & Commercial Management: handle RFQ, RFP, and RFI, negotiate rates, and manage SLAs, SOWs, SOPs with vendors.
• Resource Planning & Delivery: own end-to-end resource planning and ensure timely delivery within SLAs.
• Catalog & Process Management: manage vendor and rate catalogues, ensure data accuracy and drive process standardization.
• Stakeholder Management: handle internal and external stakeholders, manage escalations, and be the single point of contact for vendor matters.

Connaissances

Vendor governance

RFQ/RFP/RFI processes

Negotiation & commercial acumen

Excel skills

Vendor management

Communication & stakeholder management

Timelines & SLAs

Description du poste

Experience : 6 to 8 Years

We are looking for a Support Service Program Consultant who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, ensuring timely delivery within defined SLAs.

Key Responsibilities

Vendor Governance & Management

• Manage end-to-end vendor governance strategies across regions/countries
• Onboard, train, and engage vendors on an ongoing basis
• Monitor vendor performance using defined KPIs and scorecards
• Drive continuous improvement in vendor productivity and compliance

RFx & Commercial Management

• Manage RFQ, RFP, and RFI processes for vendors
• Handle country-wise rate negotiations and rate closures
• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
• Manage contract-related documentation and compliance

Resource Planning & Delivery

• Own end-to-end resource planning and allocation
• Ensure timely delivery of resources within agreed SLAs
• Coordinate closely with internal stakeholders to understand demand
• Proactively manage risks, delays, and escalations

Catalog & Process Management

• Manage vendor and rate catalogues end-to-end
• Ensure data accuracy and regular updates
• Drive process standardization and documentation

Stakeholder Management

• Handle internal and external stakeholder management effectively
• Lead escalation management and resolution
• Act as a single point of contact for vendor-related matters

Required Skills & Competencies

• Strong experience in vendor governance and procurement
• Hands-on knowledge of RFQ/RFP/RFI processes
• Excellent negotiation and commercial acumen
• Strong Excel skills (data analysis, tracking, reporting)
• Ability to manage multiple vendors and priorities simultaneously
• Excellent communication and stakeholder management skills
• Proven ability to deliver under tight timelines and SLAs

Preferred Experience

• Experience in resource/staffing procurement or vendor management roles
• Exposure to multi-country or multi-vendor environments