Support Service Program - Assistant Manager

Iron Systems; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Iron Systems in Dadri, Uttar Pradesh, India, seeks an experienced Support Service Program - Assistant Manager to lead end-to-end vendor governance and procurement operations. The role requires strong stakeholder coordination, vendor management, and commercial negotiation skills, with the ability to lead a small team and ensure timely delivery within defined SLAs.

You will oversee RFQ/RFP/RFI processes, contract documentation, and catalog management across regions, while coordinating with

Qualifications

• Minimum 10+ years of experience in vendor governance and procurement.
• Experience in RFQ/RFP/RFI processes and negotiations.
• Experience managing multi-country/vendor environments.
• Strong stakeholder management and team leadership abilities.

Responsibilities

• Manage end-to-end vendor governance strategies across regions/countries.
• Onboard, train, and engage vendors on an ongoing basis.
• Monitor vendor performance using KPIs and scorecards.
• Drive continuous improvement in vendor productivity and compliance.
• Lead RFQ, RFP, and RFI processes for vendors.
• Handle country-wise rate negotiations and rate closures.
• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors.
• Manage contract-related documentation and compliance.
• Own end-to-end resource planning and allocation.
• Ensure timely delivery of resources within SLAs.
• Coordinate with internal stakeholders to understand demand.
• Proactively manage risks, delays, and escalations.
• Manage vendor and rate catalogs end-to-end.
• Ensure data accuracy and regular updates.
• Drive process standardization and documentation.
• Mentor a team of 4-5 members.
• Handle internal and external stakeholder management effectively.
• Lead escalation management and resolution.
• Act as a single point of contact for vendor-related matters.

Skills

Vendor governance

Procurement

RFQ/RFP/RFI

Negotiation

Excel skills

Stakeholder management

Team leadership

SLA/SOW/SOP

Tools

MS Excel

VMS

Job description

Experience: 10+ Years

Role Overview

We are looking for a Support Service Program - Assistant Manager who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs.

Key Responsibilities

Vendor Governance Management

• Manage end-to-end vendor governance strategies across regions/countries
• Onboard, train, and engage vendors on an ongoing basis
• Monitor vendor performance using defined KPIs and scorecards
• Drive continuous improvement in vendor productivity and compliance

RFx Commercial Management

• Lead and manage RFQ, RFP, and RFI processes for vendors
• Handle country-wise rate negotiations and rate closures
• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
• Manage contract-related documentation and compliance

Resource Planning Delivery

• Own end-to-end resource planning and allocation
• Ensure timely delivery of resources within agreed SLAs
• Coordinate closely with internal stakeholders to understand demand
• Proactively manage risks, delays, and escalations

Catalog Process Management

• Manage vendor and rate catalogues end-to-end
• Ensure data accuracy and regular updates
• Drive process standardization and documentation

Team Stakeholder Management

• Manage and mentor a team of 4-5 members
• Handle internal and external stakeholder management effectively
• Lead escalation management and resolution
• Act as a single point of contact for vendor-related matters

Required Skills Competencies

• Strong experience in vendor governance and procurement
• Hands-on knowledge of RFQ/RFP/RFI processes
• Excellent negotiation and commercial acumen
• Strong Excel skills (data analysis, tracking, reporting)
• Ability to manage multiple vendors and priorities simultaneously
• Excellent communication and stakeholder management skills
• Proven ability to deliver under tight timelines and SLAs

Preferred Experience

• Experience in resource/staffing procurement or vendor management roles
• Exposure to multi-country or multi-vendor environments
• Prior experience in managing teams

Mandatory Skills

• Strategic IT Service Procurement
• Global Vendor Management
• Vendor Sourcing Development
• RFI
• RFP Management
• Contract SOW
• MSA
• Cost Pricing Analysis
• Vendor Negotiation
• VMS Requisition Management
• Field Engineer Dispatch
• SOP Process Governance