Support Executive

Vyapar Taxone (Formerly Suvit); Surat; On-site; INR 240,000 - 320,000; Full time

Job summary

Vyapar Taxone (Formerly Suvit) is seeking a Customer Support Executive to join our Surat office. You will handle customer inquiries by phone, email, and chat, providing accurate product information, troubleshooting assistance, and friendly service to help customers maximize value from our offerings.

The ideal candidate has 0–3 years of experience, excellent communication skills, empathy, and a proactive approach.

Qualifications

• 1–3 years of experience in a customer support role or similar.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities in a fast-paced environment.
• Experience with CRM tools and documenting interactions.

Responsibilities

• Respond to customer queries via phone, email, and chat promptly.
• Provide accurate information about products and services.
• Resolve customer issues and ensure satisfaction.
• Log interactions in the CRM and track resolutions.
• Coordinate with other departments for complex queries.
• Collect feedback to improve service quality.

Skills

Customer support

Communication

Problem solving

Multitasking

Teamwork

Empathy

Technical aptitude

Tools

CRM systems

Tally

Job description

Position - Customer Support Executive

Location - Surat (Work-from-Office)

Experience - 0 to 3 years

Job role -

We are looking for a customer-oriented Support Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring overall customer satisfaction. You will provide support via phone, email, and other communication channels to help customers get the most out of our products and services.

Key Responsibilities

Customer Assistance

Respond to customer queries and issues through phone calls, emails, and chat in a prompt and professional manner.

Provide accurate information about product features, functionalities, and services.

Ensure high levels of customer satisfaction by resolving concerns effectively.

Issue Resolution

Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.

Coordinate with technical support or other departments for more complex queries.

Follow up with customers to ensure their concerns are fully resolved and document outcomes.

Product Knowledge

Gain a deep understanding of the company's products and services to provide comprehensive support.

Stay updated on new features, updates, and company policies to offer accurate assistance.

Documentation

Log customer interactions, issues, and resolutions in the CRM or support system.

Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency.

Provide reports on recurring issues and customer feedback to help improve the product.

Customer Feedback

Collect customer feedback and insights for continuous product and service improvement.

Share customer suggestions and pain points with the team to enhance service quality.

Key Competencies

Patience and empathy when dealing with customers.

Ability to multitask and prioritize work effectively.

Technical aptitude to quickly learn and understand new products.

Team player with a proactive attitude and eagerness to learn.

Requirement

• 1-3 years of experience in a customer support role or similar.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with the ability to think quickly and make sound decisions.
• Ability to handle challenging customer situations and work in a fast-paced environment.
• Understanding of Tally is plus.