Support Engineer L2

Primera Medical Technologies; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Primera Medical Technologies in India seeks a customer-focused technical support specialist to assist users of medical equipment and software.

You will troubleshoot complex issues, document solutions, and collaborate with cross-functional teams to improve processes. The role includes ongoing training and opportunities to contribute to the knowledge base.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to medical equipment and software.
• Collaborate with cross-functional teams to identify and implement solutions for customer complaints.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze customer feedback and provide recommendations for process improvements.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to medical equipment and software.
• Collaborate with cross-functional teams to identify and implement solutions for customer complaints.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze customer feedback and provide recommendations for process improvements.