Support Engineer - L1

Primera Medical Technologies; Hyderabad; On-site; INR 280,000 - 420,000; Full time

Job summary

Primera Medical Technologies in Hyderabad, India, seeks a customer‑focused technical support representative to provide timely assistance via phone, email or chat. You will troubleshoot complex issues, collaborate with product and development teams, and build deep product knowledge to support customers effectively.

Analyze customer feedback to suggest improvements and help prioritize bug fixes and feature enhancements.

Qualifications

• Provide timely and effective technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with internal teams to identify and implement solutions for customer complaints and concerns.
• Develop and maintain comprehensive knowledge of our products and services to effectively support customers.
• Analyze customer feedback and suggest improvements to enhance overall customer experience.
• Work closely with the development team to identify and prioritize bug fixes and feature enhancements.

Responsibilities

• Provide timely and effective technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with internal teams to identify and implement solutions for customer complaints and concerns.
• Develop and maintain comprehensive knowledge of our products and services to effectively support customers.
• Analyze customer feedback and suggest improvements to enhance overall customer experience.
• Work closely with the development team to identify and prioritize bug fixes and feature enhancements.

Job description

• Provide timely and effective technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with internal teams to identify and implement solutions for customer complaints and concerns.
• Develop and maintain comprehensive knowledge of our products and services to effectively support customers.
• Analyze customer feedback and suggest improvements to enhance overall customer experience.
• Work closely with the development team to identify and prioritize bug fixes and feature enhancements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.