IT Support Technician

Konverge Technologies; Mumbai; Presencial; INR 180.000 - 280.000; Jornada completa

Descripción de la vacante

Konverge Technologies in Mumbai region is seeking an enthusiastic IT Support Technician to join the team. This entry-level role offers an opportunity to kickstart a career in technology by providing technical support to clients and internal teams.

Responsibilities include hardware and networking troubleshooting, installation and maintenance of systems, handling support requests, logging interactions in the ticketing system, and collaborating with IT colleagues to improve service delivery.

Formación

• Basic knowledge of hardware components and networking principles.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both verbal and written.
• A proactive attitude towards learning and professional development.
• Ability to work independently as well as part of a team.

Responsabilidades

• Provide first-line support for hardware and networking issues, troubleshooting problems and resolving them in a timely manner.
• Assist in the installation, configuration, and maintenance of computer systems and networks.
• Respond to support requests via phone, email, or in-person, ensuring a high level of customer service.
• Document and track issues using our ticketing system, ensuring that all interactions are logged accurately.
• Collaborate with other IT team members to improve processes and enhance service delivery.
• Stay updated with the latest technology trends and best practices in hardware and networking.

Conocimientos

Basic hardware knowledge

Networking principles

Problem-solving

Communication skills

Teamwork

Proactive learning

Descripción del empleo

We are seeking an enthusiastic IT Support Technician to join our team in the Mumbai Region, Maharashtra. This is an excellent opportunity for IT freshers looking to kickstart their careers in the technology sector. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients and internal teams, ensuring that all hardware and networking issues are resolved efficiently and effectively.

Key Responsibilities

• - Provide first-line support for hardware and networking issues, troubleshooting problems and resolving them in a timely manner.
• - Assist in the installation, configuration, and maintenance of computer systems and networks.
• - Respond to support requests via phone, email, or in-person, ensuring a high level of customer service.
• - Document and track issues using our ticketing system, ensuring that all interactions are logged accurately.
• - Collaborate with other IT team members to improve processes and enhance service delivery.
• - Stay updated with the latest technology trends and best practices in hardware and networking.

Required Skills

• - Basic knowledge of hardware components and networking principles.
• - Strong problem-solving skills and the ability to work under pressure.
• - Excellent communication skills, both verbal and written.
• - A proactive attitude towards learning and professional development.
• - Ability to work independently as well as part of a team.

If you are a motivated individual with a passion for technology and a desire to learn, we encourage you to apply for this exciting opportunity to grow your career in IT support.