Support engineer

Purview Services; Kolkata District; On-site; INR 310,000 - 420,000; Full time

Job summary

Purview Services in India is seeking a Technical Support Executive to assist clients via phone, email or chat and to troubleshoot complex issues efficiently. You will collaborate with internal teams to identify and implement effective solutions and maintain technical documentation and knowledge base articles.

Additionally, you will analyze customer feedback to suggest process improvements and participate in training programs to continually enhance your technical skills in a dynamic,

Qualifications

• Strong understanding of employment firm operations and recruitment services.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong analytical and troubleshooting skills.
• Familiarity with technical support tools and software.
• Ability to adapt to changing priorities and deadlines.

Responsibilities

• Provide technical support and assistance to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance technical skills.

Skills

Communication skills

Problem-solving

Teamwork

Analytical ability

Troubleshooting

Familiarity with support tools

Tools

Technical support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance technical skills.

Job Requirements

• Strong understanding of employment firm operations and recruitment services.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong analytical and troubleshooting skills.
• Familiarity with technical support tools and software.
• Ability to adapt to changing priorities and deadlines.