Support engineer

Purview Services; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Purview Services in Gurugram, India is seeking a capable technical support professional to assist clients via phone, email or chat, delivering timely, accurate solutions and clear guidance. You will diagnose issues, communicate effectively, and ensure a high level of customer satisfaction.

In this role you will troubleshoot complex technical problems, collaborate with internal teams, develop and maintain knowledge base articles, and participate in ongoing training to enhance your technical

Qualifications

• Strong understanding of employment firm operations and recruitment services.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong analytical and troubleshooting skills.
• Familiarity with technical support tools and software.

Responsibilities

• Provide technical support and assistance to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance technical skills.

Skills

Communication skills

Problem-solving

Teamwork

Analytical skills

Troubleshooting

Technical support tools

Adaptability

Tools

Helpdesk software

Job description

Roles and Responsibility

• Provide technical support and assistance to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance technical skills.

Job Requirements

• Strong understanding of employment firm operations and recruitment services.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong analytical and troubleshooting skills.
• Familiarity with technical support tools and software.
• Ability to adapt to changing priorities and deadlines.