Supply Team Leader

AGRIM; Gurugram District; Vor Ort; INR 900.000 - 1.400.000; Vollzeit

Zusammenfassung

Keka Inc. is seeking a motivated Team Lead for Retail Fulfilment Operations to own end-to-end retail dispatch, from order allocation to dispatch and SLA adherence. You will lead cross-functional teams, manage large fulfilment operations, and drive process improvements in a fast-growing environment.

The role emphasizes ownership, stakeholder management, and strong execution in a dynamic e-commerce setting across multiple channels.

Qualifikationen

• 2+ years of experience in Fulfilment Operations, Supply Chain, or E-commerce Operations.
• Proven experience in managing large fulfilment teams.
• Strong leadership and execution capabilities.

Aufgaben

• Own end-to-end retail dispatch operations for App and Non-App orders across all fulfilment channels.
• Own and deliver on KPIs like Dispatch/Delivery TAT and adherence to timelines.
• Develop and govern SOPs; ensure adherence across the fulfilment operations team.
• Monitor supplier dispatch performance and SLA adherence; collaborate with supplier partners to improve efficiency.

Kenntnisse

Leadership

Stakeholder management

Analytical mindset

Tools

Advanced Excel

OMS

Jobbeschreibung

We are seeking a highly motivated and experienced Team Lead – Retail Fulfilment Operations to own end-to-end retail dispatch operations. This role will be responsible for leading the complete fulfilment journey—from order allocation and warehouse execution to dispatch, supplier coordination, and SLA adherence.

Key Responsibilities

• 1. Retail Dispatch Operations Ownership - Own end-to-end retail dispatch operations for both App and Non-App orders across all fulfilment channels.
• 2. Performance & KPI Accountability - Own and deliver on critical KPIs, like Dispatch/Delivery TAT & compliance to promised timelines and Cancellation.
• 3. SOP Development & Process Governance - Build, implement, and continuously improve Standard Operating Procedures (SOPs) aligned with business expectations. Ensure adherence to SOPs across fulfilment operations team.
• 4. Supplier Performance Management - Monitor supplier dispatch performance and SLA adherence and collaborate with supplier partners to improve fulfilment efficiency

Requirements

Experience - 2+ years of experience in Fulfilment Operations, Supply Chain, or E-commerce Operations. Proven experience in managing large fulfilment teams.

Technical Skills – Advance Excel, Strong knowledge of OMS.

Leadership Skills - Strong people management and coaching ability, decision-making, Excellent stakeholder management, Problem-solving and analytical mindset, High ownership with strong execution capabilities, Ability to thrive in a fast-paced, high-growth environment.