Supply Team Leader

AGRIM; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

AGRIM is seeking a proactive Team Lead for Retail Fulfilment Operations in Gurugram to own end-to-end dispatch, from order allocation to dispatch and SLA adherence. You will lead a fast-growing fulfilment team across app and non-app channels, ensuring timely deliveries and efficient supplier coordination.

The role demands 2+ years in fulfilment or supply chain operations, a Bachelor's degree, and strong Excel and OMS skills, plus proven leadership and stakeholder management in a dynamic

Qualifications

• Bachelor's degree required.
• 2+ years in Fulfilment Operations, Supply Chain or E-commerce Operations.
• Proven experience in leading large fulfilment teams.

Responsibilities

• Own end-to-end retail dispatch operations for all channels.
• Achieve KPI targets for dispatch, delivery, and SLA adherence.
• Develop and enforce SOPs across the fulfilment team.
• Monitor supplier performance and ensure SLA compliance.

Skills

Advance Excel

OMS knowledge

People management

Stakeholder management

Analytical mindset

Education

Bachelor's degree

Job description

Team Lead - Supply Ops Retail

Role Overview

We are seeking a highly motivated and experienced Team Lead - Retail Fulfilment Operations to own end-to-end retail dispatch operations. This role will be responsible for leading the complete fulfilment journey—from order allocation and warehouse execution to dispatch, supplier coordination, and SLA adherence.

Key Responsibilities

• Retail Dispatch Operations Ownership - Own end-to-end retail dispatch operations for both App and Non-App orders across all fulfilment channels.
• Performance & KPI Accountability - Own and deliver on critical KPIs, like Dispatch/Delivery TAT & compliance to promised timelines and Cancellation.
• SOP Development & Process Governance - Build, implement, and continuously improve Standard Operating Procedures (SOPs) aligned with business expectations. Ensure adherence to SOPs across fulfilment operations team.
• Supplier Performance Management - Monitor supplier dispatch performance and SLA adherence and collaborate with supplier partners to improve fulfilment efficiency

Requirements

Education - Bachelor's degree

Experience - 2+ years of experience in Fulfilment Operations, Supply Chain, or E-commerce Operations. Proven experience in managing large fulfilment teams.

Skills & Competencies

Technical Skills - Advance Excel, Strong knowledge of OMS.

Leadership Skills - Strong people management and coaching ability, decision-making, Excellent stakeholder management, Problem-solving and analytical mindset, High ownership with strong execution capabilities, Ability to thrive in a fast-paced, high-growth environment.