B2B Operations Executive

SNITCH; India; On-site; INR 300,000 - 500,000; Full time

Job summary

SNITCH is looking for a detail-oriented B2B Operations Executive in India to manage end-to-end B2B order processing and coordinate logistics with internal teams. The candidate should have 1–3 years of experience in warehouse or B2B operations, strong understanding of logistics, and proficiency in WMS/ERP systems. Responsibilities include creating picklists, overseeing packing, and ensuring timely dispatches while maintaining compliance with SLAs. A graduate in any discipline with a preference for Supply Chain or Logistics is preferred.

Qualifications

• 1–3 years of experience in warehouse or B2B operations.
• Familiarity with retail dispatch workflows is a plus.

Responsibilities

• Coordinate and process B2B orders in WMS/ERP platforms.
• Create and manage picklists and monitor order flow from picking to dispatch.
• Communicate with brands, partners, and transport teams to ensure smooth order movement.
• Oversee packing, QC, and documentation.
• Track shipments and update dispatch details.
• Ensure compliance with SLAs and dispatch protocols.
• Troubleshoot delays or operational issues.
• Maintain reports on order status and pending shipments.
• Coordinate with finance/accounts team for billing documents.

Skills

Understanding of B2B logistics

Knowledge of WMS/ERP systems

Proficiency in Excel/Google Sheets

Communication and coordination skills

Attention to detail

Problem-solving abilities

Education

Graduate in any discipline (Supply Chain or Logistics preferred)

Tools

WMS/ERP systems (e.g., Logic, Uniware)

Job description

We are looking for a detail-oriented and proactive B2B Operations Executive to manage end-to-end B2B order processing, coordinate with internal teams, and ensure timely dispatches in alignment with SLAs. The role requires strong organizational skills, problem-solving abilities, and experience in managing bulk orders for multiple retail clients.

Key Responsibilities:

• Coordinate and process B2B orders in WMS/ERP platforms.
• Create and manage picklists, assign them to pickers, and monitor order flow from picking to dispatch.
• Communicate and follow up with brands, partners, and transport teams to ensure smooth order movement.
• Oversee packing, QC, and documentation (invoice, e-way bill, STN, etc.).
• Track shipments, update dispatch details, and maintain accuracy in tracking sheets.
• Ensure compliance with SLAs and dispatch protocols.
• Troubleshoot delays or operational issues and elevate as needed.
• Maintain reports on order status and pending shipments.
• Coordinate with the finance/accounts team for billing-related documents when required.

Key Skills:

• Strong understanding of B2B logistics and warehouse processes
• Knowledge of WMS/ERP systems (e.g., Logic, Uniware, etc.)
• Good proficiency in Excel/Google Sheets
• Strong communication and coordination skills
• Attention to detail and effective time management
• Problem-solving abilities and capability to work under pressure

Qualifications:

• Graduate in any discipline (Supply Chain or Logistics preferred)
• 1–3 years of experience in warehouse or B2B operations
• Familiarity with retail dispatch workflows is a plus