Assistant Team Lead

Delhivery; Barasat, South 24 Parganas; Sur place; INR 350 000 - 520 000; Plein temps

Avantages offerts par ce poste

Résumé du poste

Delhivery in Barasat, West Bengal invites applications for an Operations Manager role overseeing end-to-end order fulfillment, sorting, scanning, and loading to ensure timely dispatches. The position requires leading delivery executives, loaders and warehouse staff, with roster and attendance oversight, plus KPI monitoring and incident resolution.

The ideal candidate has 1–3 years in logistics, strong team leadership, and basic reporting software skills, with a bachelor’s degree in SCM or

Qualifications

• 1–3 years of experience in logistics, supply chain, or delivery operations.
• Strong team-handling capabilities and problem-solving skills.
• Basic proficiency in using logistics or warehouse software for reporting.

Responsabilités

• Oversee order fulfillment, inbound/outbound sorting, scanning, bagging, and loading.
• Ensure timely dispatches and adherence to Turnaround Time (TAT).
• Lead, train, and manage delivery executives, loaders, and warehouse staff; roster management.
• Track KPIs such as delivery success rate, order accuracy, and productivity; prepare MIS updates.
• Handle on-ground escalations, root cause investigations for damages or delays; ensure SOP compliance.

Connaissances

Team leadership

Problem solving

Reporting software

Formation

Bachelor's degree in Supply Chain/Logistics

Description du poste

Role & responsibilities

• Operational Management: Oversee order fulfillment, including inbound/outbound sorting, scanning, bagging, and loading. Ensure timely dispatches and adherence to Turnaround Time (TAT).


• Team Supervision: Lead, train, and manage delivery executives, loaders, and warehouse associates. Handle shift allocations, attendance tracking, and roster management.


• Performance Monitoring: Track KPIs such as delivery success rate, order accuracy, and productivity. Prepare daily operational reports and MIS updates.


• Issue Resolution: Handle on-ground escalations, address high-aging shipments, and investigate the root cause of shipment damages or delays.


• Compliance: Ensure adherence to Standard Operating Procedures (SOPs), safety guidelines, and company policies.

Preferred candidate profile

• Experience: Typically requires a minimum of 1-3 years in logistics, supply chain, or delivery operations.


• Skills: Strong team-handling capabilities, problem-solving skills, and basic proficiency in using logistics or warehouse software for reporting.


• Education: A bachelor's degree is usually required, with a preference for degrees in Supply Chain Management or Logistics.