Supply Assistant Manager

AGRIM; Gurugram District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A leading agricultural firm is seeking an Assistant Manager – Demand in Gurugram to drive demand operations and enhance customer engagement. The ideal candidate will possess a Bachelor's degree and have 3–5 years of experience in telesales or demand generation, preferably in e-commerce or agriculture. Responsibilities include executing demand generation strategies, leading a team, and monitoring key performance metrics. This role promises a dynamic environment focused on customer experience and team effectiveness.

Qualifications

• 3–5 years of experience in telesales / demand generation / CRM roles.
• Prior experience in e-commerce or agri-input industry is preferred.
• Prior experience in e-commerce or agri-input industry preferred.

Responsibilities

• Drive state-level demand operations by managing customer engagement.
• Develop and execute demand generation strategies aligned with business goals.
• Lead and manage Team Leads and Demand Agents to drive performance.
• Monitor GMV and order conversion metrics to optimize efficiency.
• Manage escalations and ensure timely resolution of customer issues.

Skills

Strong team management and leadership skills

Excellent communication and stakeholder management

Data-driven mindset with strong analytical skills

Proficiency in Excel, CRM tools, and reporting systems

Customer-first approach with problem-solving ability

Highly target-driven, proactive, and detail-oriented

Education

Bachelor’s degree in Business, Commerce, Agriculture, or related field

Tools

Excel

CRM tools

Reporting systems

Job description

Job Title: Assistant Manager – Demand

Location: Udyog Vihar Phase 1, Gurgaon

Department: Demand / Sales

Experience: 3–5 Years

Job Summary

We are looking for an Assistant Manager – Demand to drive state-level demand operations by managing customer engagement, GMV growth, and order conversion through strong team leadership and data-driven execution.

This role will focus on scaling the customer base, improving conversion efficiency, ensuring pricing competitiveness, and delivering a seamless customer experience across regions.

Key Responsibilities

• Strategic Planning & Execution
• Develop and execute state-wise demand generation strategies aligned with business goals
• Identify growth opportunities across regions and customer segments
• Team Leadership & Management
• Lead and manage Team Leads and Demand Agents to drive performance
• Ensure consistent target achievement through structured reviews and coaching
• Customer Acquisition & Retention
• Drive new customer acquisition, reactivation, and retention initiatives
• Strengthen active buyer base and improve repeat purchase behavior
• GMV & Conversion Management
• Monitor daily/weekly/monthly GMV and order conversion metrics
• Optimize funnel (leads → connects → conversions) for better efficiency
• Pricing & Market Competitiveness
• Gather field-level pricing insights and validate competitiveness
• Collaborate with internal teams to align pricing with market dynamics
• Customer Experience & Escalation Handling
• Manage escalations and ensure timely resolution
• Improve post-order communication and customer satisfaction
• Process Compliance & Reporting
• Ensure accurate CRM updates, order tracking, and ticket closures
• Maintain discipline in reporting and operational hygiene
• Performance Governance
• Track KPIs/KRAs and identify performance gaps
• Drive improvement plans through regular reviews and training
• Cross-functional Collaboration
• Work closely with Supply, Marketing, and Finance teams
• Ensure smooth order fulfillment, offer execution, and collections
• Capability Building
• Conduct training sessions, audits, and team engagement initiatives
• Improve productivity and overall team effectiveness

Qualifications

• Bachelor’s degree in Business, Commerce, Agriculture, or related field
• 3–5 years of experience in telesales / demand generation / CRM roles
• Prior experience in e-commerce or agri-input industry is preferred

Skills & Competencies

• Strong team management and leadership skills
• Excellent communication and stakeholder management
• Data-driven mindset with strong analytical skills
• Proficiency in Excel, CRM tools, and reporting systems
• Customer-first approach with problem-solving ability
• Highly target-driven, proactive, and detail-oriented