Supervisor

PNG Jewellers; Pune District; On-site; INR 260,000 - 420,000; Full time

Job summary

PNG Jewellers in Pune, Maharashtra, invites a capable Store Supervisor to lead daily jewellery store operations and drive sales. You will guide the sales team, resolve customer queries, ensure product presentation, and maintain stock security while adhering to company SOPs.

The role requires strong sales leadership, excellent communication, and a passion for luxury jewellery. You will coach the team, monitor performance, and strive to maximize customer satisfaction and repeat business in a

Qualifications

• Strong sales and team leadership experience.
• Excellent communication and interpersonal skills.
• Customer relationship management experience.
• Solid knowledge of gold, diamond, silver jewellery.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Supervise and manage day-to-day jewellery store operations.
• Lead, motivate, and monitor the performance of the sales team.
• Ensure achievement of daily, monthly, and annual sales targets.
• Assist customers in selecting jewellery based on requirements and budget.
• Handle customer queries, complaints, and escalations professionally.
• Ensure proper display, presentation, and cleanliness of products.
• Monitor stock movement, inventory, and jewellery security as per policies.
• Coordinate with Store Manager and other departments for operations.
• Monitor sales conversion, average bill value, and individual performance.
• Ensure proper billing, documentation, and adherence to procedures.
• Support follow-ups with customers to generate repeat business.
• Ensure compliance with company policies, SOPs, security standards, and audits.
• Conduct regular team briefings and coaching to improve sales.

Skills

Sales leadership

Communication skills

CRM

Jewellery product knowledge

Retail pace adaptability

Job description

Role & responsibilities

Supervise and manage day-to-day jewellery store operations.

• Lead, motivate, and monitor the performance of the sales team.
• Ensure achievement of daily, monthly, and annual sales targets.
• Assist customers in selecting jewellery based on their requirements, preferences, and budget.
• Handle customer queries, complaints, and escalations professionally.
• Ensure proper display, presentation, and cleanliness of jewellery products.
• Monitor stock movement, inventory, and jewellery security as per company policies.
• Coordinate with the Store Manager and other departments for smooth operations.
• Monitor sales conversion, average bill value, and individual sales performance.
• Ensure proper billing, documentation, and adherence to store procedures.
• Support the team in follow-ups with customers and generate repeat business.
• Ensure compliance with company policies, SOPs, security standards, and audit requirements.
• Conduct regular team briefings and provide coaching to improve sales performance.

Preferred candidate profile

• Strong sales and team-handling skills
• Excellent communication and interpersonal skills
• Customer relationship management
• Good knowledge of gold, diamond, silver, and other jewellery products
• Ability to work in a fast-paced retail environment