Supervisor

Navneet Education; Bhiwandi; On-site; INR 420,000 - 620,000; Full time

Job summary

Navneet Education is seeking a Supervisor- Quick Commerce to oversee end-to-end picking, packing and dispatch for e-commerce orders at the Padgha, Bhiwandi location. The role focuses on meeting SLA targets, maintaining FIFO stock and optimizing manpower utilization.

The candidate should have 3–6 years in warehouse or quick commerce, with exposure to platforms like Flipkart or Amazon considered an advantage. Strong leadership and system proficiency are essential.

Qualifications

• 3–6 years in warehouse, e-commerce or quick commerce operations.
• Experience with Flipkart/Amazon/Dmart Modern trade or similar platforms is an advantage.
• Oversee end-to-end picking and packing for e-commerce orders, ensuring accurate fulfillment and SLA adherence.

Responsibilities

• Supervise order processing, picking, packing, LR entry and dispatch activities.
• Ensure delivery SLA is consistently achieved.
• Ensure FIFO compliance and stock availability.
• Manage shift manpower, task allocation and productivity tracking.
• Train staff on SOPs, system usage and safety norms.
• Handle attendance, discipline and on-floor coordination.
• Motivate the team to maintain speed with accuracy.
• Ensure zero wrong dispatch and minimal returns.
• Ensure real-time system updates in OMS/WMS.
• Monitor stock mismatch, damages and near expiry items.
• Coordinate cycle counts and inventory reconciliation.
• Follow company SOPs, safety, hygiene and statutory norms.

Skills

Leadership

People management

Pressure handling

System knowledge

Problem solving

Communication

Tools

OMS

WMS

Excel

Job description

Designation - Supervisor- Quick Commerce

Location - Padgha, Bhiwandi

Total Experience: 3-6 years in warehouse, e-commerce or quick commerce operations. Experience with Flipkart/ Amazon / Dmart Modern trade/ similar platform is an advantage.

To oversee and control the end-to-end picking and packing operations for e-commerce orders, ensuring accurate order fulfillment, SLA adherence, optimal manpower utilization, and compliance with marketplace quality standards, while minimizing errors, delays, and operational losses

Job Purpose

Key Reponsibilities

• Supervise order processing, picking, packing, sticker pasting, LR entry and dispatch activities.
• Ensure delivery SLA is consistently achieved.
• Ensure FIFO compliance and stock availability.
• Manage shift manpower, task allocation and productivity tracking.
• Train staff on SOPs, system usage and safety norms.
• Handle attendance, discipline and on-floor coordination.
• Motivate the team to maintain speed with accuracy.
• Ensure zero wrong dispatch, xero short shipment and minimal returns.
• Ensure real-time system updates in OMS/WMS.
• Monitor stock mismatch, damages and near expiry items.
• Coordinate cycle count and inventory reconciliation.
• Follow company SOPs, safety, hygiene and statutory norms.

Key Performance Indicators

• SLA/TAT adherence (100 %).
• Order accuracy and error rate.
• Order fulfillment rate.
• Manpower productivity.
• Customer complaint & returns.
• Inventory accuracy.

Required Skills & competencies

• Strong leadership and people management skills.
• Ability to work under high pressure, time-critical environment.
• Good system knowledge (OMS / WMS / Excel).
• Problem-solving and decision-making ability.
• Effective communication and coordination skills.