Role & responsibilities
INVENTORY RECEIPT & VERIFICATION
- Receive and inspect 100% of incoming goods within 24 hours of delivery; verify against Purchase Order (PO), packing slip, and quality specifications
- Identify discrepancies: quantity variance, damaged goods, quality defects; document in Goods Receipt Note (GRN) and initiate expedited resolution within 48 hours
- Perform Quality Inspection: inspect minimum 5% of items or 100% if prior defect rate, document results in QC checklist
- Assign SKU, batch number, manufacturing date, expiry date, location code to each item; enter into WMS/ERP within 24 hours of receipt
- Maintain receiving documentation (GRN, packing lists, QC reports); archive per retention policy
INVENTORY CONTROL & ACCURACY
- Conduct monthly full physical inventory count for high-value items (ABC classification); cycle count 25% of SKUs bi-weekly
- Achieve System-Physical Inventory Match: reconcile discrepancies within 2 days and document root cause
- Enforce FIFO/FEFO: track batch expiry dates in system; flag items expiring within 60 days; ensure 100% dispatch of FEFO items first
- Monitor inventory aging: flag items not moved >6 months; elevate to procurement for write-off or liquidation decision
- Report daily opening balance, receipts, issues, and closing balance in Inventory Register; reconcile variances monthly
ORDER FULFILLMENT & DISPATCH
- Process all purchase orders (PO) within 4 hours of receipt; confirm availability in WMS and reserve stock
- Execute picking: identify correct SKU, verify quantity, check for damage, confirm batch/expiry compliance
- Perform packing: use approved packing materials, affix labels with SKU, batch, quantity, customer info; conduct final QC check
- Achieve Order Accuracy: zero tolerance for wrong SKU, wrong quantity, or missing items; track errors in Fulfillment Report
- Dispatch within agreed SLA: 95%+ within scheduled time window; document dispatch time, vehicle details, and waybill number
LOSS PREVENTION & SHRINKAGE CONTROL
- Implement access controls: restrict godown entry to authorized personnel; maintain entry/exit log
- Conduct surprise inventory spot-checks weekly; investigate any variances.
- Report shrinkage factors: theft, breakage, spillage, evaporation, documentation error; calculate shrinkage % monthly and investigate outliers
- Maintain warehouse security: monitor CCTV footage, conduct quarterly security audits, report incidents to management
WAREHOUSE OPERATIONS & SPACE OPTIMIZATION
- Maintain warehouse cleanliness, organization, and safe working conditions per health & safety standards
- Optimize storage layout: conduct quarterly layout review; target 85% space utilization (80-90% range)
- Monitor temperature/humidity for perishables; maintain logs per requirement; elevate if out of range
- Implement proper racking, stacking, and segregation practices to prevent product damage and ensure accessibility
SAFETY & REGULATORY COMPLIANCE
- Achieve zero safety incidents; conduct daily toolbox talks; ensure 100% PPE compliance
- Pass quarterly safety audits; document and correct non-conformances within defined timeline
- Ensure 100% compliance with documentation: all GRNs complete, all SKUs tagged, all expiry dates recorded, all POs matched to invoices
- Maintain regulatory records: storage permits, hazardous material documentation, inspection reports
TEAM MANAGEMENT & TRAINING
- Supervise warehouse staff; maintain attendance ; address absenteeism and performance gaps within 7 days
- Conduct monthly training: WMS systems, picking accuracy, safety protocols, FIFO compliance; track training records
- Monitor staff productivity: units handled per man-hour
Preferred candidate profile
Education:
- Bachelor's degree in Business, Logistics, Supply Chain Management, or related field
- Diploma in Warehouse Management or Supply Chain Operations (preferred)
Experience:
- Minimum 5 years of warehouse/godown management in FMCG, manufacturing, or similar
- Proven experience managing cycle counts and achieving inventory accuracy
- Hands‑on experience with WMS/ERP systems (SAP, Oracle, or similar)
- Demonstrated cost reduction initiatives and process improvement
Core Competencies:
- Advanced MS Excel; ability to create pivot tables, dashboards, and reports
- Data analysis and root‑cause analysis (RCA) skills
- Strong leadership and discipline; ability to manage 10‑20+ team members
- Detail‑oriented; obsessive about accuracy and compliance
- Willing to work shift hours and be physically present in warehouse operations
Note: Relevant field experience mandatory. Fresher and candidates who applied in the last 6 months need not apply.