Subject Matter Expert (Bengaluru)

TP; Bengaluru; Sur place; INR 495 000 - 605 000; Plein temps

Résumé du poste

TP in Bengaluru (SMART WORKS) is seeking an SME for International process. The role requires 3+ years of experience in BPO or customer support operations, with a night-rotational shift. Salary up to 5.5 LPA, with responsibilities including process support, handling escalations, and performance reporting.

Graduate in any discipline with excellent communication and problem-solving skills is required, and prior SME/senior agent experience is preferred. Willingness to work night shifts is necessary.

Qualifications

• Graduate in any discipline.
• Excellent communication and problem-solving skills.
• Prior experience as an SME or senior agent is preferred.
• Willingness to work in night shifts.

Responsabilités

• Provide process and floor support to agents.
• Handle escalations and resolve customer issues.
• Conduct process refreshers and knowledge-sharing sessions.
• Monitor team performance and ensure adherence to quality standards.
• Prepare reports and share performance insights with stakeholders.
• Coordinate with Operations, Training, and Quality teams.

Connaissances

Experience in BPO/CS Ops

Excellent communication

Formation

Graduate in any discipline

Description du poste

We are hiring SME for International process

Location: Bengaluru (SMART WORKS)

Designation : SME

Experience: 3+ Year in BPO/Customer Support Operations

Salary : Upto 5.5 LPA

Shift timing : Night rotational

Job Responsibilities:

• Provide process and floor support to agents.
• Handle escalations and resolve customer issues.
• Conduct process refreshers and knowledge-sharing sessions.
• Monitor team performance and ensure adherence to quality standards.
• Prepare reports and share performance insights with stakeholders.
• Coordinate with Operations, Training, and Quality teams.

Requirements:

• Graduate in any discipline.
• Excellent communication and problem-solving skills.
• Prior experience as an SME or senior agent is preferred.
• Willingness to work in night shifts.

HR RAHAT : 8108771884