Hiring-SME | International Banking Voice|Upto 8LPA|CAB

Axis Services; Hyderabad; On-site; INR 720,000 - 880,000; Full time

Job summary

Axis Services in Hyderabad is hiring a Subject Matter Expert (SME) for Banking with international voice process experience. You will lead a small team, handle escalations, and ensure day-to-day operations run smoothly in a fast-paced banking voice support environment.

Immediate joiners preferred. You must have strong communication skills and the ability to work in rotational shifts. Join us to contribute to process excellence and mentor peers while delivering high-quality customer service.

Qualifications

• Minimum 2 years of International banking Voice experience is mandatory.
• Strong experience in International Banking Voice Process and Team Handling exposure.
• Excellent communication and interpersonal skills.
• Willingness to work in rotational shifts, as applicable.
• Candidates who can join immediately are preferred.

Responsibilities

• Handle escalations and provide process-level support to team members.
• Assist associates with process and customer-related queries.
• Monitor process adherence and support day-to-day operations.
• Conduct knowledge sharing and provide guidance to team members.
• Coordinate with Team Leaders and Operations for process-related concerns.

Skills

International Banking Voice Process

Team Handling

Excellent communication

Job description

Hiring Banking SME | International Voice Process

Job Title: Subject Matter Expert (SME) Banking

Work Location: Hyderabad

Experience: International Banking Voice Process

CTC: Up to 8LPA

Joining: Immediate Joiners Preferred

Working Days: 5 Days

Week Offs: 2 Rotational Offs

Salary: Hike based on Previous CTC

Eligibility

Minimum 2 Years of International banking Voice experience is mandatory.

• Strong experience in International Banking Voice Process is mandatory and Need to have Team Handling exposure .
• Candidates must have relevant banking voice process experience.
• Excellent communication and interpersonal skills.
• Willingness to work in rotational shifts, as applicable.
• Candidates who can join immediately are preferred.

Key Responsibilities

• Handle escalations and provide process-level support to team members.
• Assist associates with process and customer-related queries.
• Monitor process adherence and support day-to-day operations.
• Conduct knowledge sharing and provide guidance to team members.
• Coordinate with Team Leaders and Operations for process-related concerns.