Student Support And Operations Executive

STARC Professional Learning (P) Ltd.; Jaipur; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Professional environment

Learning opportunities

Exposure to HR and operations

Competitive compensation

Job summary

STARC Professional Learning (P) Ltd. is seeking an Operations Executive to manage the post-enrolment journey for MBA students in Jaipur. You will be the primary point of contact, ensuring timely guidance, data accuracy, and proactive follow-up across assignments, exams, and fees.

You will coordinate with academic, examinations, finance, and sales teams, generating MIS reports and maintaining records to support smooth programme progression and high student satisfaction.

Qualifications

• Graduate or postgraduate in business administration, operations, education, or related field.
• 0–1 year in administration, operations or related field.
• Proficient in MS Excel and CRM systems.
• Strong communication in English and Hindi.
• Detail-oriented with good data management.

Responsibilities

• Maintain accurate data of all enrolled MBA students in CRM and MIS files.
• Guide students through their two-year programme processes, timelines, documents, and requirements.
• Be the first point of contact and mentor for enrolled students, addressing concerns professionally.
• Inform and follow up on assignments, exam bookings, re-registration, fees, documents, and formalities.
• Provide timely after-sales support to ensure a smooth student experience.
• Coordinate with academic, examination, finance, and support teams to resolve queries and close cases.
• Support the sales/admissions team with enrollment data, status updates, and reports.
• Prepare daily, weekly, and monthly MIS reports related to enrollments and pendencies.
• Maintain organized digital and physical records including documents, logs, and compliance files.
• Build professional relationships with students to improve engagement and retention.
• Encourage referrals and manage referral opportunities through follow-up and relationship management.
• Escalate unresolved concerns to the reporting manager in a timely manner.

Skills

Strong communication

MS Excel

CRM skills

MIS reporting

Coordination

Attention to detail

Multitasking

Education

BA/MA in Business Administration or related field

Tools

CRM software

Google Sheets

Job description

Job Description:

Experience: 0-1yrs in Administration, operations or a related field

CTC: Depending on experience and skills + Yearly Bonus + Incentives

About The Role

The Operations Executive will manage the post-enrolment journey of MBA students, ensuring that students receive timely guidance, support, and updates throughout their two-year programme. This role will act as the primary point of contact for enrolled students while maintaining accurate student data, MIS reports, and coordination with the sales team.

Key Responsibilities

• Maintain complete, accurate, and up-to-date data of all enrolled MBA students in the CRM, trackers, MIS files, and relevant systems.
• Guide newly enrolled students through their two-year academic journey, including important processes, timelines, documents, and programme requirements.
• Act as the first point of contact and mentor for students after enrollment, addressing their academic and service-related concerns professionally.
• Inform and regularly follow up with students regarding pending assignments, examination booking, re-registration, fee-related requirements, documents, and other academic formalities.
• Provide timely after-sales support to ensure a smooth and positive student experience throughout the programme.
• Coordinate with academic, examination, finance, and support teams to resolve student queries and close pending cases within agreed timelines.
• Support the sales and admissions team by providing accurate enrollment data, student status updates, document details, and reports.
• Prepare and maintain daily, weekly, and monthly MIS reports related to enrollments, student pendencies, query resolution, academic progress, and follow-up status.
• Maintain organized digital and physical records, including student documents, reports, communication logs, trackers, and compliance-related files.
• Build strong, professional relationships with students to improve engagement, retention, satisfaction, and timely completion of programme requirements.
• Encourage satisfied students to provide referrals and support referral-business opportunities through appropriate follow-up and relationship management.
• Escalate unresolved student concerns, urgent academic issues, and operational gaps to the reporting manager in a timely manner.

Required Skills

• Strong communication skills in English and Hindi, both verbal and written.
• Good command of MS Excel, Google Sheets, CRM systems, and MIS reporting.
• Strong follow-up, coordination, record-management, and problem-solving skills.
• Ability to handle multiple student cases while maintaining attention to detail.
• Student-centric attitude, patience, empathy, and professional relationship-building ability.
• Ability to work independently and coordinate effectively with cross-functional teams.

Qualifications

Graduate or postgraduate degree in Business Administration, Operations, Education, or a related field.

Key competencies

• People coordination.
• Time management.
• Organizational ability.
• Attention to detail.
• Professional ethics and confidentiality.
• Team collaboration.
• Ownership and accountability.
• Process orientation.

What We Offer

• Professional and supportive work environment.
• Learning and career-development opportunities.
• Exposure to HR and business operations.
• Competitive compensation based on experience and skills.