Program Associate

Shanti Informatics; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

MastersUnion seeks an Outclass operations professional to support day-to-day academic activities across programs in Gurgaon. You will work with faculty, students, and internal teams to ensure classes, evaluations, schedules, and learning systems run smoothly.

The role requires detail-orientation, proactivity, organization, and commitment to a high-quality academic experience.

Qualifications

• Bachelor's degree in Education, Business Administration, Humanities, or related fields.
• 1–4 years in academic operations, program coordination, or student services.
• Familiarity with LMS, MS Office, Google Workspace; comfort with digital tools and data tracking.
• Strong communication, attention to detail, time management, problem-solving, and stakeholder coordination.

Responsibilities

• Assist in managing classroom operations, including scheduling, logistics, IT readiness, and faculty coordination.
• Set up LMS, content uploads, and coordinate with faculty for recordings, assignments, and materials.
• Manage daily attendance tracking and respond to student queries related to academics and schedules.
• Assist in Examination Support with rubric management and evaluation coordination.
• Coordinate with coordinators, faculty, and programme teams; maintain operations trackers and dashboards.
• Identify gaps and suggest improvements to enhance student and faculty experience.

Skills

Communication

Attention to detail

Time management

Problem solving

Stakeholder coordination

Education

Bachelor's degree

Tools

LMS

MS Office

Google Workspace

Job description

About MastersUnion

Founded in 2020, Masters Union is a new-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the world’s top business schools and multidisciplinary universities over the next two decades.

Today, Masters’ Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaon’s premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering.

The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building.

Masters’ Union’s flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the country’s strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs.

About the Role

As an Outclass operations professional, you will support the smooth day-to-day functioning of academic activities across program. This role works closely with faculty, students, Academic Coordinators, and internal teams to ensure classes, evaluations, schedules, and learning systems run efficiently. The ideal candidate is detail-oriented, proactive, organised, and committed to delivering a high-quality academic experience.

Specifically, this role will involve

• Assisting in managing classroom operations, including scheduling, logistics, IT readiness, and faculty coordination. Ensure sessions start on time with all necessary resources in place (AV setup, materials, attendance tools, etc.).
• Setting up the LMS & Content Management Support course, session scheduling, and content uploads on the Learning Management System (LMS). Monitor accuracy, accessibility, and timely updating of academic content. Coordinate with faculty for recordings, assignments, and learning materials.
• Managing daily attendance tracking and maintain accurate records. Respond to student queries related to academics, assessments, schedules, and class logistics. Ensure timely escalation and resolution of student or faculty concerns.
• Assisting in Examination Support with assignment collection, rubric management, and evaluation coordination. Support the planning and execution of quizzes, midterms, finals, and proctored assessments. Ensure timely communication of deadlines, evaluation updates, and academic announcements.
• Working closely with Academic Coordinators, faculty, and programme teams to align academic requirements. Liaise with administrative, IT, and facilities teams for smooth operations. Maintain and update academic operations trackers, dashboards, and documentation.
• Ensuring academic processes are followed consistently and meet programme standards. Identify operational gaps and suggest improvements to enhance student and faculty experience. Contribute to building a culture of efficiency, preparedness, and service excellence.

Ideal candidate will have

• Bachelor’s degree in Education, Business Administration, Humanities, or related fields.
• 1–4 years in academic operations, program coordination, or student services (fresher with strong internship experience may also be considered).
• Familiarity with Learning Management Systems, MS Office, Google Workspace; comfort with digital tools and data tracking.
• Strong communication, attention to detail, time management, problem-solving, and stakeholder coordination abilities.