Software Support & Implementation Executive (Preferred: MBA/BCom/BMS)

Progen Erp Systems; Mumbai Suburban; On-site; INR 300,000 - 420,000; Full time

Job summary

Progen ERP Systems is seeking a results-oriented professional to support customers using our business software. You will handle inquiries via phone, email, and remote sessions, reproduce issues, and coordinate with internal teams to resolve them.

You will participate in product discussions, perform functional testing of modules before release, and document feedback for the development team. After familiarization, assist with client onboarding and training, online or onsite as needed.

Qualifications

• MBA/ B.Com / BBA / BMS/ M.Com graduates preferred.
• Candidates with up to 1-3 years of experience in operations, supply chain, customer facing, testing, application support, or similar roles.
• Interest in business software, system workflows, and functional testing.
• Ability to understand customer requirements and analyse issues logically.
• Good communication skills and ability to interact with customers when required.
• Comfortable working with computers, software applications, and Excel.
• Willingness to learn software implementation and assist with client onboarding and training over time.
• Ability to coordinate with internal teams to resolve issues and improve the product.

Responsibilities

• Provide support to customers using our business software through phone, email, and remote sessions.
• Understand customer issues, reproduce them in the system, and coordinate internally to resolve them.
• Participate in internal discussions to understand customer requirements and product improvements.
• Perform functional testing of software modules before release.
• Document issues, feedback, and testing observations for the development team.
• Assist the team in software configuration and setup for new customers.
• After gaining familiarity with the software, assist in implementation for new clients, including system setup and user training.
• Implementation and training activities may be conducted online or by travelling to the client locations when required.

Skills

Good communication skills

Education

MBA / B.Com / BBA / BMS / M.Com graduates preferred

Tools

Excel

Job description

Job description

Role & responsibilities

• Provide support to customers using our business software through phone, email, and remote sessions.
• Understand customer issues, reproduce them in the system, and coordinate internally to resolve them.
• Participate in internal discussions to understand customer requirements and product improvements.
• Perform functional testing of software modules before release.
• Document issues, feedback, and testing observations for the development team.
• Assist the team in software configuration and setup for new customers.
• After gaining familiarity with the software, assist in implementation for new clients, including system setup and user training.
• Implementation and training activities may be conducted online or by travelling to the client locations when required.

* Please Note: Comprehensive training will be provided to help the candidate understand the software, support processes, testing procedures, and implementation activities.

Preferred candidate profile

• MBA/ B.Com / BBA / BMS/ M.Com graduates preferred.
• Candidates with up to 1 -3 years of experience in operations, supply chain, customer facing, testing, application support, or similar roles.
• Interest in business software, system workflows, and functional testing.
• Ability to understand customer requirements and analyse issues logically.
• Good communication skills and ability to interact with customers when required.
• Comfortable working with computers, software applications, and Excel.
• Willingness to learn software implementation and assist with client onboarding and training over time.
• Ability to coordinate with internal teams to resolve issues and improve the product.