Student Relationship Officer

Seamless Education Academy; Bidhannagar, Gurugram District; On-site; INR 450,000 - 750,000; Full time

Job summary

Seamless Education Academy seeks a dedicated Student Relations Officer to foster strong student relationships and ensure a positive experience across departments. The role requires guiding students, addressing queries, and coordinating with academics, administration, and placement teams to deliver timely support.

The ideal candidate will have excellent communication, problem-solving abilities, and a passion for student success, with substantial experience in student services or coaching within

Qualifications

• Bachelor's or master's degree in any discipline required.
• 13+ years of experience in Student Relations, Student Support, Academic Coordination, Customer Service, Counselling, or similar roles.
• Experience in Education/EdTech/Higher Education sector is a plus.

Responsibilities

• Build and maintain strong relationships with students and parents.
• Counsel and guide students throughout their academic journey.
• Handle student queries, concerns, and grievances efficiently.
• Coordinate with Academic, Administration, and Placement teams to ensure seamless student support.
• Maintain accurate student records and documentation.
• Plan and execute student engagement activities, orientations, and events.
• Monitor student satisfaction and retention initiatives.
• Provide timely resolution of student issues and escalate when required.
• Support students with academic and career guidance.
• Track student data and prepare reports as required.

Skills

Communication

Student engagement

Relationship management

Coordination

Organizational skills

Counselling

Problem solving

Education

Bachelor's or Master's degree

Tools

MS Office

CRM/ERP

Job description

Student Relations Officer (SRO)

Location: NCU,Gurugram. TIU Kolkata
Experience: 13 Years
Employment Type: Full-Time
Work Mode: Work from Office

Job Summary

We are looking for a dedicated and student-focused Student Relations Officer (SRO) to build strong relationships with students, ensure a positive student experience, and coordinate with internal teams to provide timely support. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and a passion for student engagement.

Key Responsibilities

• Build and maintain strong relationships with students and parents.
• Counsel and guide students throughout their academic journey.
• Handle student queries, concerns, and grievances efficiently.
• Coordinate with Academic, Administration, and Placement teams to ensure seamless student support.
• Maintain accurate student records and documentation.
• Plan and execute student engagement activities, orientations, and events.
• Monitor student satisfaction and retention initiatives.
• Provide timely resolution of student issues and elevate concerns when required.
• Support students with academic and career-related guidance.
• Track student data and prepare reports as required.

Required Skills

Communication Skills

• Excellent verbal and written communication.
• Strong interpersonal and relationship-building abilities.
• Ability to counsel and guide students effectively.

Student Engagement & Relationship Management

• Strong rapport-building skills with students and parents.
• Experience in handling student queries and grievances.
• Focus on student satisfaction and retention.

Coordination & Organizational Skills

• Ability to coordinate with multiple departments.
• Strong documentation and record management skills.
• Experience in organizing student engagement activities.

Problem-Solving

• Proactive approach to resolving student issues.
• Conflict resolution and escalation management.
• Student-first mindset.

Counselling & Guidance

• Basic counselling skills.
• Understanding of student behaviour, expectations, and needs.
• Ability to provide academic and career guidance.

Technical Skills

• Proficient in MS Office (Excel, Word, Outlook).
• Familiarity with CRM/ERP systems is preferred.
• Strong data tracking and reporting skills.

Time Management

• Ability to handle multiple student interactions simultaneously.
• Strong prioritization and multitasking skills.

Personality Traits

• Empathetic and approachable.
• Positive attitude with patience.
• Professional, presentable, and service-oriented.

Preferred Qualifications

• Bachelor's or Master's degree in any discipline.
• 13 years of experience in Student Relations, Student Support, Academic Coordination, Customer Service, Counselling, or a similar role.
• Experience in the Education/EdTech/Higher Education sector will be an added advantage.

Why Join Us?

• Collaborative and student-centric work environment.
• Opportunities for professional growth and learning.
• Work with a passionate academic and student success team.