Admissions Counsellor – UG & PG Programs

Traincrest Technologies Pvt Ltd; Gurugram District; On-site; INR 279,000 - 446,000; Full time

Job summary

Traincrest Technologies Pvt Ltd is seeking an Admissions Counsellor to engage with UG and PG aspirants, guiding them through admission processes and university information.

You will connect with prospective students, assess interests, provide program details, and help with applications while meeting defined enrolment targets.

Qualifications

• Graduate in any discipline; a postgraduate qualification is an added advantage.
• 1–3 years of experience in admissions counselling, educational sales, student engagement, or a similar role preferred.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation, and follow-up skills.
• Ability to understand student requirements and recommend suitable academic programs.
• Comfortable working with calling targets, lead management, and admission conversion goals.
• Basic knowledge of MS Excel, Google Sheets, and CRM tools.
• Good organisational skills and the ability to manage multiple student enquiries simultaneously.
• A student-first approach, positive attitude, and strong sense of ownership.

Responsibilities

• Counsel students through calls and other channels to understand backgrounds and goals.
• Provide accurate information about UG/PG programs, eligibility criteria, and deadlines.
• Lead management: contact and qualify inquiries, maintain a database.
• Nurture interested students through regular follow-ups to drive admission.
• Assist students in completing applications and documents.
• Maintain consistency in communication with students and parents.
• Work towards defined targets for engagement, applications, and admissions.
• Update CRM with all interactions, follow-ups, lead status, and progress.
• Coordinate with university admission teams for a smooth admission experience.
• Provide transparent, accurate, and timely guidance throughout the journey.

Skills

Verbal communication

Interpersonal skills

CRM usage

Lead management

Education

Graduate degree

Tools

MS Excel

Google Sheets

CRM tools

Job description

Company Description

Traincrest Technologies Pvt Ltd is an IT training organization with roots in over 35 years of experience in the IT learning and development space. The company focuses on bridging the gap between traditional IT training and real-world corporate challenges by offering tailored, outcome-focused programs. Training content and duration are customized by subject matter experts to align with each organization’s specific needs, helping professionals gain relevant skills efficiently. Traincrest is committed to transforming corporate IT learning so teams can tackle on-ground challenges and thrive in a fast-paced technology environment.

Role Description

We are looking for a proactive, student-focused Admissions Counsellor to engage with students interested in pursuing undergraduate (UG) and postgraduate (PG) programs across various universities and disciplines.

The candidate will be responsible for connecting with prospective students, understanding their academic interests and career aspirations, providing relevant course and university information, and guiding them through the admission process to achieve enrolment targets.

Key Responsibilities

• Student Counselling: Connect with prospective students through calls and other communication channels to understand their academic backgrounds, interests, and career goals.
• Course & University Guidance: Provide accurate information about UG and PG programs, eligibility criteria, admission requirements, fees, scholarships, and application deadlines.
• Lead Management: Contact and qualify incoming student enquiries, assess their admission intent, and maintain an organised database of prospective students.
• Lead Conversion: Nurture interested students through regular follow-ups and guide them towards application submission and successful admission.
• Application Assistance: Help students complete application forms, submit required documents, and understand the admission process.
• Follow-ups & Engagement: Maintain consistent communication with students and parents to address queries and resolve admission-related concerns.
• Target Achievement: Work towards defined targets for student engagement, applications, and admissions.
• CRM & Reporting: Update all student interactions, follow-ups, lead status, and admission progress in the CRM or designated reporting system.
• Coordination: Collaborate with university admission teams to ensure a smooth and timely admission experience for students.
• Student Experience: Build trust with prospective students by providing transparent, accurate, and timely guidance throughout the admission journey.

Required Skills & Qualifications

• Graduate in any discipline; a postgraduate qualification is an added advantage.
• 1–3 years of experience in admissions counselling, educational sales, student engagement, or a similar role preferred.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation, and follow-up skills.
• Ability to understand student requirements and recommend suitable academic programs.
• Comfortable working with calling targets, lead management, and admission conversion goals.
• Basic knowledge of MS Excel, Google Sheets, and CRM tools.
• Good organisational skills and the ability to manage multiple student enquiries simultaneously.
• A student-first approach, positive attitude, and strong sense of ownership.

Key Performance Indicators (KPIs)

• Number of students contacted and counselled.
• Timeliness and quality of follow-ups.
• Accuracy of CRM updates and reporting.
• Achievement of monthly admission targets.

Ideal Candidate Profile

The ideal candidate is an effective communicator who can build rapport with students and parents, understand their academic needs, confidently explain university programs, and consistently follow up with prospective students to drive successful admissions.

If you enjoy interacting with students, helping them make informed career decisions, and working in a target-driven environment, we would love to hear from you.