Store Trainer

Randstad India Private Limited; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Randstad India Private Limited is seeking a Store Trainer based at our Mumbai Head Office to lead learning and development across our Mumbai stores. You will elevate customer experience, drive store productivity and ensure brand consistency through structured onboarding, sales coaching, and operational training.

The role requires designing engaging training content, delivering programs for Store Managers and Sales Associates, and conducting weekly field visits to identify skill gaps.

Qualifications

• 5+ years of experience in retail training, learning & development, or store operations/sales training.
• Strong facilitation and presentation skills with excellent interpersonal communication.
• Understanding of KPI metrics like conversion rate, ATV, UPT and mystery audits.
• Ability to design structured training content and assessments (PowerPoint, Excel, Word).

Responsibilities

• Design and deliver onboarding and induction programs for store staff including managers and sales associates.
• Educate teams on product knowledge, pricing, seasonal collections, and brand guidelines.
• Coach on sales techniques, customer engagement, and conversion improvements.
• Coach on in-store customer experience and handling objections and complaints.
• Train on SOPs, visual merchandising, inventory, billing/POS, and stock handling.
• Conduct weekly field visits across Mumbai outlets to identify skill gaps and provide on-the-job coaching.
• Develop and maintain training modules, presentations, manuals and assessments.
• Monitor training ROI through assessments and link to store performance.
• Collaborate with Retail Ops, Merchandising and HR to align calendars with launches.

Skills

Facilitation

Presentation

Interpersonal communication

Retail training

Travel readiness

Education

MBA/PGDM in HR or Retail

Tools

MS PowerPoint

MS Excel

MS Word

Job description

Working Days: 6 Days Working

Experience: 7 - 8 Years

Job Summary

Store Trainer will lead retail learning and development initiatives across our Mumbai stores. Based out of the Mumbai Head Office, this role is pivotal in elevating customer experience, driving store productivity, and ensuring brand consistency through structured onboarding, sales coaching, and operational training.

Key Responsibilities

• Training & Development: Design and deliver comprehensive onboarding and induction programs for new retail hires, including Store Managers, Sales Associates, and support staff.
• Product Knowledge: Educate store teams on product features, technical specifications, pricing structures, seasonal collections, and brand guidelines.
• Sales & Conversion Coaching: Enhance floor selling capabilities by training staff on consultative selling, upselling, cross-selling, customer engagement, and conversion techniques.
• Customer Experience Management: Coach teams on effective communication, customer handling, objection/complaint resolution, and delivering exceptional in-store service.
• Store Operations & SOPs: Conduct hands‑on training on Standard Operating Procedures (SOPs), visual merchandising standards, inventory management, billing/POS systems, and stock handling.
• Field Visits & Needs Analysis: Conduct weekly field visits across all Mumbai retail outlets to observe floor performance, identify skill gaps, and provide on‑the‑job coaching.
• Content & Module Creation: Develop, update, and maintain engaging training modules, presentations, standard manuals, and post‑training assessment questionnaires.
• Performance Monitoring & Audits: Track and evaluate training ROI through regular assessments, employee feedback, mystery/store audits, and correlation with store sales metrics.
• Cross‑Functional Collaboration: Partner closely with Retail Operations, Merchandising, and HR teams to align training calendars with business goals and new product launches.

Candidate Requirements

• Experience: 6 to 8 years of proven experience in Retail Training, Learning & Development (L&D), or Store Operations/Sales Training within the retail industry.
• Strong facilitation, presentation, and interpersonal communication skills.
• Deep understanding of retail KPIs (conversion rate, ATV, UPT, mystery audit scores) and floor operations.
• Ability to design structured training content and assessments (proficiency in MS PowerPoint, Excel, and Word).
• High adaptability with a willingness to travel locally across Mumbai stores as required.
• Education: Bachelor’s degree in any discipline (MBA/PGDM in HR or Retail