Store Service Manager

Way2testing; Purnia; On-site; INR 200,000 - 320,000; Full time

Job summary

Way2testing is seeking a Branch Operations Manager in India to oversee daily branch activities, stock display, and customer service excellence. You will manage opening/closing, reporting to HO and BM, and maintain orderly branch operations while ensuring stock accuracy and display quality.

You will lead a small team, train new staff, drive local marketing, handle customer interactions, and coordinate logistics with ERP/POS tools.

Responsibilities

• Manage opening and closing of the branch store.
• Ensure timely reporting to the Head Office (HO) and Branch Manager (BM).
• Housekeeping and product display; stock management.
• Maintain orderliness and proper housekeeping of the branch.
• Oversee stock display to enhance customer experience.
• Train and coach branch and new employees to improve performance.
• Foster a positive, collaborative team environment with open communication.
• Execute TTL marketing activities and related campaigns.
• Conduct customer calls.
• WhatsApp messaging and social/digital marketing for the branch.
• Greet customers and conduct need analysis to understand their requirements.
• Provide detailed product information and recommendations.
• Manage referral programs, gift handling, and other customer-related activities.
• Perform daily cycle counts of branch stocks using ERP/POS and prepare detailed reports.
• Assist the Branch Manager in stock forecasting and maintaining Minimum Stock Levels (MSL).
• Report stock shortages and damages; ensure stock control measures.
• Coordinate logistics and supply chain activities for the branch store.
• Prepare and handle all branch-related reports and MIS including sales data, inventory updates, employee performance metrics, and customer feedback insights.
• Participate in team meetings to share progress, challenges, and suggestions for improvement.
• Ensure adherence to all company policies, SOPs, ethical practices, and HR guidelines.
• Uphold Way2testing’s core culture, values, and ethics in daily operation

Job description

Branch Operations

• a) Manage the opening and closing of the branch store.
• b) Ensure timely reporting to the Head Office (HO) and Branch Manager (BM).
• c) Housekeeping and Product Display, Stock Management.
• d) Maintain orderliness and ensure proper housekeeping of the branch.
• e) Oversee proper stock display to enhance customer experience.

Team Management

• a) Train and coach branch and new employees to improve performance.
• b) Foster a positive and collaborative team environment by encouraging opencommunication, teamwork, and mutual respect, which directly contributes to enhanced team performance and seamless branch operations.

Marketing and Business Development

• a) Execute TTL marketing activities, including:
• b) Conduct Customer calling.
• c) WhatsApp messaging and social/digital marketing for the branch in coordination with Marketing.

Customer Service

• a) Greet customers and conduct need analysis to understand their requirements.
• b) Provide detailed product information and recommendations.
• c) Manage referral programs, gift handling, and other customer-related activities.

Stock and Inventory Management

• a) Perform daily cycle counts of branch stocks/inventory using inventory management tools like ERP or POS systems and prepare detailed reports.
• b) Assist the Branch Manager in stock forecasting and maintaining Minimum Stock Levels (MSL).
• c) Report stock shortages, damages, and ensure stock control measures are in place.
• d) Coordinate logistics and supply chain activities for the branch store

Alignment with Organizational Values

• a) Prepare and handle all branch-related reports and MIS (Management Information System), including sales data, inventory updates, employee performance metrics, and customer feedback insights.
• b) Participate in team meetings to share progress, challenges, and suggestions for improvement.
• c) Ensure adherence to all company policies, Standard Operating Procedures (SOPs), ethical practices, and HR guidelines.
• d) Uphold Tent Studio’s core culture, values, and ethics in daily operation