Store Manager

PNG Jewellers; Kudal; On-site; INR 600,000 - 1,000,000; Full time

Job summary

PNG Jewellers in India seeks a Branch Manager to drive branch performance, lead a sales team, and uphold brand standards. You will manage operations, ensure exceptional customer service, and maintain store ambiance in line with guidelines.

The role focuses on achieving sales targets, stock control, MIS reporting, and staff development to deliver a superior customer experience and sustained growth.

Qualifications

• Experience in leading a retail branch and driving sales targets.
• Strong leadership and communication abilities essential for team performance.
• Proven track record of delivering excellent customer service.

Responsibilities

• Achieve branch sales targets and guide the sales team to exceed goals.
• Oversee stock tally and inventory optimization.
• Monitor inventory turns and implement turnover improvement measures.

Skills

Leadership

Sales management

Communication

Customer service

Education

MBA in Retail Management

Bachelor degree in related field

Tools

POS systems

Job description

Job Description: Branch Manager will be responsible for the overall success of our branch, by meeting and exceeding sales targets, maintaining exceptional service standards and operates efficiently. BM will lead a team, manage branch operations, and uphold brand's guidelines and values. We are seeking a dedicated and results-oriented individual with strong leadership and communication skills.

• Achieve Branch Sales Targets: Develop and execute strategies to achieve branch-specific sales targets. Monitor and guide the sales team to meet and exceed sales objectives. Encourage initiatives from all employees to meet daily targets.
• Stock Management: Ensure accurate stock tally and efficient stock management to optimize inventory levels.
• Inventory Turn Monitoring: Monitor stock turns of the store and implement measures to improve inventory turnover.
• Turn System Implementation: Ensure smooth implementation of the Turn system in the store as per established processes.
• BTL Activities: Plan and execute Below-the-Line (BTL) or PR activities to increase footfall and brand visibility.
• Service Excellence: Uphold and elevate service standards to provide an exceptional customer experience.
• MIS Reporting: Regularly update and submit MIS reports to respective stake holders in a timely manner.
• Competitor and Market Analysis: Perform competitor and market analysis and submit relevant reports to the area manager.
• SOP Adherence: Ensure strict adherence to store Standard Operating Procedures (SOP) among the entire branch staff.
• People Management: Create a positive work culture and motivate employees to achieve their Sales, FPP, and BTL activities targets.
• Training and Development: Conduct internal training sessions for the sales staff, covering product knowledge, grooming, new launch schemes, and competitor analysis.
• Customer Data Management: Responsibly manage customer data, ensuring confidentiality is maintained in compliance with privacy regulations.
• Store Ambiance: Ensure the store's ambiance is maintained in line with brand standards.