Store Service Manager

Way2testing; Patna; On-site; INR 180,000 - 240,000; Full time

Job summary

Way2testing in Patna seeks a Branch Operations professional to oversee opening/closing, stock display, reporting to HO/BM, and ensuring clean housekeeping. The role also involves staff training, driving marketing activities, and delivering exceptional customer service.

You will coordinate inventory and MIS with ERP/POS tools, align with company policies and values, and contribute to a positive, efficient branch operation.

Responsibilities

• Open and close branch store with adherence to SOPs.
• Report timely to Head Office and Branch Manager with accurate data.
• Manage housekeeping, product display and stock to enhance customer experience.
• Train and coach branch staff to improve performance and teamwork.
• Execute TTL marketing activities including customer calling and WhatsApp outreach.
• Greet customers, perform need analysis, provide product information and manage referrals.

Job description

1. Branch Operations :

• Manage the opening and closing of the branch store.
• Ensure timely reporting to the Head Office (HO) and Branch Manager (BM).
• Housekeeping and Product Display, Stock Management.
• Maintain orderliness and ensure proper housekeeping of the branch.
• Oversee proper stock display to enhance customer experience.

2 Team Management:

• Train and coach branch and new employees to improve performance.
• Foster a positive and collaborative team environment by encouraging open communication, teamwork, and mutual respect, which directly contributes to enhanced team performance and seamless branch operations.

3 Marketing and Business Development:

• Execute TTL marketing activities, including:
• Conduct Customer calling.
• WhatsApp messaging and social/digital marketing for the branch in coordination with Marketing.

4 Customer Service:

• Greet customers and conduct need analysis to understand their requirements.
• Provide detailed product information and recommendations.
• Manage referral programs, gift handling, and other customer-related activities.

5 Stock and Inventory Management:

• Perform daily cycle counts of branch stocks/inventory using inventory management tools like ERP or POS systems and prepare detailed reports.
• Assist the Branch Manager in stock forecasting and maintaining Minimum Stock Levels (MSL).
• Report stock shortages, damages, and ensure stock control measures are in place.
• Coordinate logistics and supply chain activities for the branch store

6 Alignment with Organizational Values:

• Prepare and handle all branch-related reports and MIS (Management Information System), including sales data, inventory updates, employee performance metrics, and customer feedback insights.
• Participate in team meetings to share progress, challenges, and suggestions for improvement.
• Ensure adherence to all company policies, Standard Operating Procedures (SOPs), ethical practices, and HR guidelines.
• Uphold Tent Studio's core culture, values, and ethics in daily operation