Store Sales Associate

Crocs, Inc.; Mumbai; On-site; INR 200,000 - 300,000; Full time

Job summary

Crocs, Inc. in Mumbai is seeking a Sales Associate to deliver world-class service to our customers and support in-store promotions and events.

You will educate shoppers about our products, assist the store team in achieving company goals, and contribute to a dynamic retail environment. The role requires 2–3 years of retail experience, flexibility for nights and weekends, and a fast-paced, growth-oriented mindset.

Qualifications

• 16 years or older
• 2-3 years of retail experience, preferably in sports/footwear
• Flexibility in work schedule including nights, weekends, holidays and extended hours
• Desire to succeed in a high growth, fast-paced retail environment

Responsibilities

• Deliver outstanding service to customers using the CHARM model
• Contribute to a positive team environment and share ideas
• Assist in departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations such as POS management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Lead by example and collaborate with Store Management to improve personal performance metrics
• Adhere to asset protection policies and procedures, including shortage prevention and inventory control

Skills

Customer service

Team collaboration

Retail operations

Tools

POS system

Job description

Job Description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry's finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 16 years or older
• Ideal candidate will have 2-3 years of retail experience, preferably in the sports and footwear industry.
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail