Store Manager

Crocs, Inc.; Greater Noida; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Crocs, Inc. in India seeks an experienced retail professional to lead store operations and drive performance across sales, customer service, and visual standards.

You will manage a store team, ensure adherence to Crocs values, handle schedules including nights and weekends, and collaborate with store leadership to deliver exceptional shopper experiences in a fast-growing retail environment.

Qualifications

• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results.
• Strong communication skills (written and verbal) to connect with store team members and partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Flexibility in work schedule including nights, weekends, holidays and extended hours.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M service model.
• Leads the store team in surpassing performance metrics including sales, consumer service and charms.
• Apply analytical thinking & company reporting to find opportunities within store.
• Lead visual presentation, product flow, replenishment, and operational standards.
• Build a welcoming, inclusive environment that engages internal growth and builds an external network of talent.
• Coordinate, delegate, prioritize and meet store deadlines while following up on daily activities.
• Contribute to crafting a team environment that encourages sharing of suggestions and concerns.

Skills

Retail leadership

Team leadership

Communication skills

Customer service

Tools

POS system knowledge

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
  • 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule including availability for nights, weekends, holidays and extended hour s

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.